thread Marketing email: Not able to scroll images to update in email in Payments Troubleshooting

Marketing email: Not able to scroll images to update in email

suzannelori — Sat, 20 Sep 2025 14:44:26 GMT

I'm trying to create a marketing email with images. I'm able to add the image box but when I click to change an image, the image area isn't scrolling so I'm only able to add one of the four images that is in the view. This has been a problem since at least Friday, 3/29/19.

I've created 50+ emails over the past year and have never had this issue.

Re: Marketing email: Not able to scroll images to update in email

Chad — Tue, 02 Apr 2019 19:38:18 GMT

That's super weird @suzannelori.

Have you tried clearing the cache on your web browser and then restarting the program?

Also could you share which campaign this is happening on?

I'll keep an eye out for your reply! 🙂

Re: Marketing email: Not able to scroll images to update in email

suzannelori — Wed, 03 Apr 2019 00:20:36 GMT

It's for all of my campaigns. I have cleared cache, restarted my computer, tried it on Chrome and Firefox. Then tried on Safari and it's working on that browser. (Btw, I'm using a Mac)

Re: Marketing email: Not able to scroll images to update in email

Helen — Wed, 03 Apr 2019 17:56:19 GMT

Hi again @suzannelori. Our engineering team just let me know that they are aware of this issue with Google Chrome and they're working on a fix right now. I'll post again here as soon as this issue has been completely resolved! (It should be fixed in approximately 24-48 hours.)

Thanks so much for your patience in the meantime!

Re: Marketing email: Not able to scroll images to update in email

Helen — Thu, 04 Apr 2019 18:50:45 GMT

Hi again @suzannelori, I just wanted to let you know that this issue has been fully resolved - you can go back to using Google Chrome to set up and edit your campaign. If you are stil experiencing issues please let me know.

Re: Marketing email: Not able to scroll images to update in email

suzannelori — Fri, 05 Apr 2019 16:24:31 GMT

Thank you! No further issues at this point.

Re: Marketing email: Not able to scroll images to update in email

suzannelori — Sun, 11 Aug 2019 13:21:05 GMT

This issue is happening again (8/10/19).

Re: Marketing email: Not able to scroll images to update in email

nika — Tue, 13 Aug 2019 22:08:49 GMT

Hi @suzannelori. I checked in with our Marketing Specialists and they haven't seen this issue come up again. Do you have another laptop or desktop that you could try this on just for process of elimination?

If not, I'd definitely suggest reaching out to our Customer Success Team since this is happening again and there aren't any reports of it. This could be an issue with your account, specifically.