thread Re: Bug: sales tax applied to non-taxable, variable-priced items in Payments Troubleshooting

Bug: sales tax applied to non-taxable, variable-priced items

cbstl — Sat, 20 Sep 2025 07:21:28 GMT

We recently started experiencing a bug in the Square dashboard. When adding a variable-priced item that is configured as non-taxable to an invoice, Square is applying the sales tax anyway. We then have to go back into the line item and uncheck the sales tax checkbox, even though it was unchecked in the first place. This short video shows what I'm talking about (you can actually see the unchecked checkbox get automatically checked when the Save button is pressed):

(view in My Videos)

It does not happen with fixed-price, non-taxable items but is happening with all variable-price, non-taxable items.

Square - please fix! 🙂

Re: Bug: sales tax applied to non-taxable, variable-priced items

MayaP — Thu, 12 Sep 2024 16:52:58 GMT

Hey @cbstl, thank you for bringing this to my attention. I see how frustrating to have to go back in and uncheck the tax.

I am happy to look into this for you. To confirm, what browser are you using?

Re: Bug: sales tax applied to non-taxable, variable-priced items

cbstl — Tue, 12 Nov 2024 14:41:59 GMT

My apologies - I did not ever see this reply. The browser we're using is Chrome.

Re: Bug: sales tax applied to non-taxable, variable-priced items

cbstl — Thu, 30 Jan 2025 15:12:57 GMT

@MayaP - Is there any progress on this? It's been several months and my team says it's still happening.

Re: Bug: sales tax applied to non-taxable, variable-priced items

MayaP — Thu, 30 Jan 2025 16:42:22 GMT

Hello @cbstl, I sincerely apologize for missing your previous reply. I’m looking into this further and will follow up as soon as I have more details. I appreciate your patience.

Re: Bug: sales tax applied to non-taxable, variable-priced items

cbstl — Thu, 30 Jan 2025 17:14:20 GMT

Thanks @MayaP, I look forward to your updates on this issue.

Re: Bug: sales tax applied to non-taxable, variable-priced items

MayaP — Thu, 30 Jan 2025 19:00:48 GMT

I have an update, @cbstl. A ticket has been filed for this issue, and I’ll keep you posted as more information becomes available. I appreciate you flagging this and making sure this gets resolved! 👍

Re: Bug: sales tax applied to non-taxable, variable-priced items

cbstl — Wed, 05 Feb 2025 14:43:17 GMT

Thank you @MayaP. Any chance you could also initiate a ticket for the following problem I posted on these forums that has had no movement for several months?:

https://community.squareup.com/t5/Square-Online/Bug-Large-Order-Limit-Message-to-Customers-Not-Correct/td-p/762691

Re: Bug: sales tax applied to non-taxable, variable-priced items

MayaP — Tue, 11 Feb 2025 18:21:36 GMT

Hello @cbstl - Our engineers have confirmed that a fix has been implemented. All taxes are now deselected by default and will only be applied if manually selected. I appreciate your patience while this was resolved 🙏

Re: Bug: sales tax applied to non-taxable, variable-priced items

MayaP — Tue, 11 Feb 2025 18:23:27 GMT

I am taking a look 👍 Let's continue the conversation on that thread. Thanks! @cbstl

Re: Bug: sales tax applied to non-taxable, variable-priced items

cbstl — Tue, 11 Feb 2025 19:11:38 GMT

Thank you for pushing this through @MayaP! I just tried and it is indeed fixed. Our staff is very grateful they no longer have to do the workaround.

Re: Bug: sales tax applied to non-taxable, variable-priced items

MayaP — Tue, 11 Feb 2025 19:42:46 GMT

You're very welcome @cbstl! I'm glad to hear it's working now. Thanks again for your patience. Let me know if you need anything else 😊