https://community.squareup.com/t5/Payments-Troubleshooting/Magstripe-reader-and-manual-input-failing/m-p/117999#M26549 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/168430">@styliststacey</a> - That's strange that manual input wouldn't work for you either. For your Magstripe reader, I recommend these <A href="http://squ.re/2wQ1fHH" target="_blank">troubleshooting steps</A>. For the app, try&nbsp;<A href="https://squareup.com/help/us/en/article/4992" target="_blank">Square Point of Sale App Troubleshooting</A>.</P> <P>&nbsp;</P> <P>Hopefully, those will get your reader talking to your app again or make the manual option available again at the very least. If not, reach out to our <A href="http://squ.re/contact" target="_blank">CS team</A> and they can advise whether it's necessary to get a new reader.</P> Thu, 18 Apr 2019 15:45:54 GMT puka 2019-04-18T15:45:54Z https://community.squareup.com/t5/Payments-Troubleshooting/Magstripe-reader-and-manual-input-failing/m-p/117908#M26548 <P>Last week my magstripe reader stopped working. Both of them&nbsp; on my phone and tablet thats never been an issue. So I ate the higher percentage manually inputing card numbers but now that doesn't look like an option either. What's going on??&nbsp;</P> Sat, 20 Sep 2025 14:41:48 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Magstripe-reader-and-manual-input-failing/m-p/117908#M26548 styliststacey 2025-09-20T14:41:48Z https://community.squareup.com/t5/Payments-Troubleshooting/Magstripe-reader-and-manual-input-failing/m-p/117999#M26549 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/168430">@styliststacey</a> - That's strange that manual input wouldn't work for you either. For your Magstripe reader, I recommend these <A href="http://squ.re/2wQ1fHH" target="_blank">troubleshooting steps</A>. For the app, try&nbsp;<A href="https://squareup.com/help/us/en/article/4992" target="_blank">Square Point of Sale App Troubleshooting</A>.</P> <P>&nbsp;</P> <P>Hopefully, those will get your reader talking to your app again or make the manual option available again at the very least. If not, reach out to our <A href="http://squ.re/contact" target="_blank">CS team</A> and they can advise whether it's necessary to get a new reader.</P> Thu, 18 Apr 2019 15:45:54 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Magstripe-reader-and-manual-input-failing/m-p/117999#M26549 puka 2019-04-18T15:45:54Z