thread Re: Invoices going to spam in Payments Troubleshooting

Invoices going to spam

Jim415 — Sat, 20 Sep 2025 14:41:33 GMT

Invoices going to spam. My copies and my customers. My email address is from Comcast. At least one customer is using gmail. Noticed this problem Monday April 15, 2019. What’s up ?

Re: Invoices going to spam

Helen — Sun, 21 Apr 2019 21:53:29 GMT

@Jim415 We haven't heard of other reports of this issue recently, but I'm sorry to hear it's happening to you and your clients - that's odd. Can you ask your customers to whiteliste the address invoicing@messaging.squareup.com in their spam filters?

You and your customers could also try to contact your internet service provider (e.g. Comcast and Gmail) to ask if and why emails from Square/from invoicing@messaging.squareup.com are suddenly being marked as spam. If you've already contacted them reply here to let me know!

Re: Invoices going to spam

Jim415 — Tue, 23 Apr 2019 13:28:08 GMT

Thanks for your help. I send invoices rarely, a few times a month at most. If I have any more issues, I will let you know. I may try to do a few test invoices when I have the time. This is more of a toy than a business. I rent my vacation home.

Re: Invoices going to spam

Helen — Tue, 23 Apr 2019 14:41:29 GMT

Thanks @Jim415! We'll be here to help if this issue continues.

Good luck with your spring/summer rentals!