thread Re: Square Kiosk no discovering stand/reader after App Store update in Payments Troubleshooting

Square Kiosk no discovering stand/reader after App Store update

vladslavskii — Sat, 20 Sep 2025 07:21:23 GMT

Today, my Square Kiosk stopped working. It says either "Kiosk Hardware not detected" or "Reader failed to connect". It happened after the Kiosk app was updated via App Store to version 6.51. I tried reinstalling the app, and it did not help.

To test and rule out any hardware failure, I tried to install regular Square POS app and it had no issues detecting the stand and charging customers. However, no matter what I do, Square Kiosk app is not functioning. Although I have talked to support already and was told to wait a few days for resolution, I am posting here in case there are other users with similar issues or possible solutions to try.

Device: iPad Air 3rd gen

iOS version: 17.6.1

Kiosk App Version: 6.51

Re: Square Kiosk no discovering stand/reader after App Store update

Karakuhns — Wed, 11 Sep 2024 23:01:12 GMT

Yes I've had that same issue. Now saying it's an apple issue. I'm so confused by this whole thing!

Re: Square Kiosk no discovering stand/reader after App Store update

vladslavskii — Thu, 12 Sep 2024 21:51:52 GMT

As of Sep 12, 14:50 PST, the issue has been fixed. The support reached out stating that they released an update (v6.51.1) which addresses the bug. After updating to this version, the Kiosk works as expected.