thread I do not have a 'Cash Management' option when I tap 'Account' in Payments Troubleshooting

I do not have a 'Cash Management' option when I tap 'Account'

THEBENCH — Sat, 20 Sep 2025 14:41:22 GMT

WHEN TAPPING "ACCOUNT" I AM MISSING THE "CASH MANAGMENT" OPTION. I CAN RUN SHIFT REPORTS BUT NO ONE HAS ACCESS TO "CASH MANAGMENT" PLEASE HELP...IT USED TO BE THERE?

Re: I DO NOT HAVE A CASH MANAGEMENT OPTION

Chad — Mon, 22 Apr 2019 21:14:37 GMT

That's super weird @THEBENCH.

Did you make sure you're using the newest version of the app? Also have you tried deleting and re-installing the app?

We haven't moved this setting, it should definitely still populate on this tab.

Re: I DO NOT HAVE A CASH MANAGEMENT OPTION

THEBENCH — Mon, 22 Apr 2019 21:38:22 GMT

This is the most current version of the app. I had deleted the app before because it kept closing out when tapping on certain items. After downloading it again, was when we found we no longer had the cash management option. I also keep loosing connectivity to the card reader and printer

Re: I DO NOT HAVE A CASH MANAGEMENT OPTION

Helen — Tue, 23 Apr 2019 15:32:58 GMT

Thanks for your reply @THEBENCH. I have a couple of additional questions:

Are you using an iPad/Android tablet? The Cash Management option isn't available on smartphones.
Can you check that your employees have the permission Change Settings and Manage & Open Cash Drawers (you'll need to sign in to your Dashboard online to check that).
If you deleted and reinstalled the app perhaps the setting was turned off. From Settings > tap Cash Management > toggle Cash Management on.

If you've already tried each of theses steps definitely go ahead and call our CS team. They'll be able to investigate further and escalate this to our engineers to fix!