thread Re: 09/11/24 12:04PM Unable to load invoices in Payments Troubleshooting

09/11/24 12:04PM Unable to load invoices

alexandriak — Sat, 20 Sep 2025 07:21:15 GMT

Hey guys! is anyone else having issues with invoices? I can not access that section of square thru the app or desktop at all.

Re: 09/11/24 12:04PM Unable to load invoices

TheVinylHut — Wed, 11 Sep 2024 16:13:32 GMT

We are unable to access ours either and our customers can't access their links either. Starting the morning off on the wrong foot

Re: 09/11/24 12:04PM Unable to load invoices

csinclair1 — Wed, 11 Sep 2024 16:15:05 GMT

Same. My customers can’t pay their invoices.

Re: 09/11/24 12:04PM Unable to load invoices

ryanwanner — Wed, 11 Sep 2024 17:09:20 GMT

Hello @alexandriak , @csinclair1 , @TheVinylHut

It does look like there's an issue with Invoices currently, but a fix has been released. Hopefully you will get access again shortly.

As always, I encourage you to have issquareup.com bookmarked to see system status.

Additionally, you now have the option to have alerts texted to you or have push notifications enabled if you're using the latest version of the Dashboard App.

Dashboard -> Account & Settings -> Business Information -> Outage notifications

Re: 09/11/24 12:04PM Unable to load invoices

alexandriak — Wed, 11 Sep 2024 17:21:19 GMT

Hey Ryan!

When I posted I did check the square status website and it was showing everything should have been fine. I did call into tech support and by the time she was getting everything submitted we regained access. She did still submit the report.

Thanks for the notifications reminder, I will make sure those are turned on.