https://community.squareup.com/t5/Payments-Troubleshooting/add-redeem-rewards-to-item-library/m-p/120302#M26325 <P>I can't seem to figure out how to add Redeem Rewards. It is not in my item library. Can anyone help?</P> <P>Thanks,</P> <P>Ed</P> Sat, 20 Sep 2025 14:38:17 GMT ecaracappa 2025-09-20T14:38:17Z https://community.squareup.com/t5/Payments-Troubleshooting/add-redeem-rewards-to-item-library/m-p/120302#M26325 <P>I can't seem to figure out how to add Redeem Rewards. It is not in my item library. Can anyone help?</P> <P>Thanks,</P> <P>Ed</P> Sat, 20 Sep 2025 14:38:17 GMT https://community.squareup.com/t5/Payments-Troubleshooting/add-redeem-rewards-to-item-library/m-p/120302#M26325 ecaracappa 2025-09-20T14:38:17Z https://community.squareup.com/t5/Payments-Troubleshooting/add-redeem-rewards-to-item-library/m-p/120354#M26326 <P>Hello <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/172573">@ecaracappa</a> !</P> <P>&nbsp;</P> <P>The redeem rewards line should be one of the first lines listed in your item library on your app. For me it's the first followed by Gift Cards.</P> <P>&nbsp;</P> <P>If it's not there and you're paying for Customer Engagement (needed so that the customer tools are available for you), then try logging out of the app, force closing the app, restarting the tablet, and logging back in. The app may just not have sync'ed with Square's servers.</P> <P>&nbsp;</P> <P>If after that you still don't have the Redeem Rewards item, you'll have to <A href="https://squareup.com/help/us/en/article/4993" target="_blank" rel="noopener">get customer service involved</A> because something odd is going on.</P> <P>&nbsp;</P> <P>Hope this helps!</P> Wed, 08 May 2019 01:37:46 GMT https://community.squareup.com/t5/Payments-Troubleshooting/add-redeem-rewards-to-item-library/m-p/120354#M26326 ryanwanner 2019-05-08T01:37:46Z