Marketing Campaign & Multiple Categories

ecaracappa — Sat, 20 Sep 2025 14:38:13 GMT

I'm trying to set up an email campaign that would include a discount on multiple categories of products (this excludes products that are already discounted). I can add the additional categories but, the when the reward code is redeemed, the discount is only applied to the first product in the first category I selected for the campaign. If I only choose one category the reward is applied only to one product in that category (first selected) and others are ignored.

Anyone else run into this? Am I doing something wrong?

Thanks,

Re: Marketing Campaign & Multiple Categories

nika — Sun, 12 May 2019 16:07:13 GMT

Hey @ecaracappa! Thanks for surfacing this question.

You aren't doing anything wrong. This is actually a limitation that we have with our Marketing discounts by categories. Whenever you apply a coupon code, the discount will apply to the first item from a category that is listed on the transaction.

We've heard this come up before, so we'll continue to pass your inquiry along to our Product Team.

Let us know if you have any other questions!

thread Re: Marketing Campaign & Multiple Categories in Payments Troubleshooting

Marketing Campaign & Multiple Categories

Re: Marketing Campaign & Multiple Categories