https://community.squareup.com/t5/Payments-Troubleshooting/Why-are-my-clients-getting-confirmations-for-cancelled/m-p/121269#M26249 <P><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/173902">@Solista</a> If you haven't already I recommend <A href="https://squareup.com/help/us/en/article/4993" target="_blank">calling our CS team</A> so an Appointments specialist can investigate. There are a few different things that could cause a reminder to be sent and they can check your account and the specific appointments to see what's happening. If you'd like me to start an email case for you let me know!&nbsp;</P> Wed, 15 May 2019 22:52:53 GMT Helen 2019-05-15T22:52:53Z https://community.squareup.com/t5/Payments-Troubleshooting/Why-are-my-clients-getting-confirmations-for-cancelled/m-p/121056#M26248 <P>My clients are getting reminders for appointments that were cancelled. &nbsp;So it looks to them that they still have one. &nbsp;Help</P> Sat, 20 Sep 2025 14:37:27 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Why-are-my-clients-getting-confirmations-for-cancelled/m-p/121056#M26248 Solista 2025-09-20T14:37:27Z https://community.squareup.com/t5/Payments-Troubleshooting/Why-are-my-clients-getting-confirmations-for-cancelled/m-p/121269#M26249 <P><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/173902">@Solista</a> If you haven't already I recommend <A href="https://squareup.com/help/us/en/article/4993" target="_blank">calling our CS team</A> so an Appointments specialist can investigate. There are a few different things that could cause a reminder to be sent and they can check your account and the specific appointments to see what's happening. If you'd like me to start an email case for you let me know!&nbsp;</P> Wed, 15 May 2019 22:52:53 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Why-are-my-clients-getting-confirmations-for-cancelled/m-p/121269#M26249 Helen 2019-05-15T22:52:53Z