thread Re: Appointment Confirmation Text URL Not Clickalbe in Payments Troubleshooting

Appointment Confirmation Text URL Not Clickalbe

Doveydoo — Sat, 20 Sep 2025 14:35:05 GMT

Square Appointments, appointment confirmation text message says, "View details at sqap.pt/u/c...." but link is unclickable.

Note: I'm using Appointments on iMac not the mobile app. [edited] However, client was using their cell phone.

Re: Appointment Confirmation Text URL Not Clickalbe

nika — Fri, 24 May 2019 15:18:45 GMT

@Doveydoo thanks for joining the Seller Community!

Just to make sure we're dotting our i's and crossing t's... have you tried to click on the Confirmation URL from an actual mobile device? If so, did it open for you there?

Re: Appointment Confirmation Text URL Not Clickalbe

Doveydoo — Fri, 24 May 2019 15:28:40 GMT

It was a client who reported the issue, and also sent me a screen print from her phone. This is why I stated text message and not email. The reason it was reported is because the URL is not clickable and therefore, yes, she tried to click on it. Can't get more specific that I already did.

Re: Appointment Confirmation Text URL Not Clickalbe

thewellcm — Thu, 11 Jun 2020 10:20:48 GMT

this is how the link appears in my text messages- is there a way to get rid of all the empty space? is that what cuts off most of the link url?

Re: Appointment Confirmation Text URL Not Clickalbe

nika — Fri, 12 Jun 2020 14:49:02 GMT

@thewellcm Sorry to say there's not a way to edit how the text appears. But I can pass this feedback along to our programmers!

Re: Appointment Confirmation Text URL Not Clickalbe

thewellcm — Wed, 17 Jun 2020 17:18:26 GMT

it seems to defeat the purpose of having a text confirmation if they can't see the link to click to confirm - am i the only one to have this issue?

Re: Appointment Confirmation Text URL Not Clickalbe

GLD_LMT — Tue, 22 Jun 2021 14:17:53 GMT

I’ve been having this same issue and trying to get it fixed with Square for over a month. My clients with Apple phones can’t confirm. I’m considering pulling the feature. I hope it gets fixed soon.

Re: Appointment Confirmation Text URL Not Clickalbe

GLD_LMT — Tue, 22 Jun 2021 14:20:16 GMT

I’m having this problem too. Clients are reporting not being able to confirm and there is a broken link. Is there a way to easily fix this?