How come when my client inputs thier card info? It keeps saying "can't verify card" this is a valid

Kmc6599 — Sat, 20 Sep 2025 14:33:32 GMT

Need help

Re: How come when my client inputs thier card info? It keeps saying "can't verify card" this is a...

ashc — Mon, 03 Jun 2019 14:06:16 GMT

Hi @Kmc6599 and welcome to the Seller Community!

When you manually enter a card, the information is cross-checked with the customer's bank or card issuer for approval.

If one of the pieces of information doesn't match what the bank has on file like the billing zip code or it's missing a digit, it won't be able to verify the card being used.

Also, do you know what kind of card it is? Wanting to make sure it's an accepted card brand.

thread How come when my client inputs thier card info? It keeps saying "can't verify card" this is a valid in Payments Troubleshooting

How come when my client inputs thier card info? It keeps saying "can't verify card" this is a valid

Re: How come when my client inputs thier card info? It keeps saying "can't verify card" this is a...