thread Re: chip reader goes in power mode after 15 mins in Payments Troubleshooting

chip reader goes in power mode after 15 mins

tuxx — Sat, 20 Sep 2025 07:20:14 GMT

how do i turn off the save power mode on a reader . after 15 min goes in save power mode.

Re: chip reader goes in power mode after 15 mins

Candlestore — Mon, 16 Sep 2024 15:58:20 GMT

The only way to adjust that would be to keep the reader always plugged in or in a Square Dock. My chip readers are this way and never go into Power saving mode. If you are mobile my suggestion is to get a power bank o charge USB devices like a cell phone and use that to keep the chip reader charged while on locations where you can not just plug it in. There are no settings for how long the the reader stays awake before going to the lower power state that I know of.

Re: chip reader goes in power mode after 15 mins

MayaP — Tue, 17 Sep 2024 12:23:13 GMT

Good Morning @tuxx,

I see this is your first post. Welcome! 😀🎉

The reader will go into idle mode and disconnect after 2 hours of inactivity. This is intended behavior to save battery power. As @Candlestore stated, you will need to keep connected.

If you need anything else, don't hesitate to reach out.