thread Re: Add customer to Sale missing on version 5.14.1 in Payments Troubleshooting

Add customer to Sale missing on version 5.14.1

ashok — Sat, 20 Sep 2025 14:31:50 GMT

My ipad autoupdated to the version 5.14.1 and the option to add a customer to a sale is missing;

it use to be: "On a tablet, tap the drop-down arrow in the upper-right > Add Customer. If you’re using the Square app on a smartphone, tap Current Sale > drop-down arrow > Add Customer."

how can we do this now?

Re: Add customer to Sale missing on version 5.14.1

nika — Tue, 11 Jun 2019 17:01:29 GMT

Hi @ashok!

Those are still the same steps to go through when adding a customer on the iOS version of the POS.

Current Sale > Select the Drop Down Arrow > Add Customer

If those aren't the options that you're seeing, you might want to force close the app and reopen or delete and reinstall the app completely. This can help give everything a reboot.

Let me know if that helps!