https://community.squareup.com/t5/Payments-Troubleshooting/My-magstripe-reader-is-not-working/m-p/125958#M25856 <P>My swipe is not working</P> Sat, 20 Sep 2025 14:28:56 GMT Caraco30 2025-09-20T14:28:56Z https://community.squareup.com/t5/Payments-Troubleshooting/My-magstripe-reader-is-not-working/m-p/125958#M25856 <P>My swipe is not working</P> Sat, 20 Sep 2025 14:28:56 GMT https://community.squareup.com/t5/Payments-Troubleshooting/My-magstripe-reader-is-not-working/m-p/125958#M25856 Caraco30 2025-09-20T14:28:56Z https://community.squareup.com/t5/Payments-Troubleshooting/My-magstripe-reader-is-not-working/m-p/125977#M25857 <P>There could be several reason for your magstripe reader suddenly not working:</P> <UL> <LI>Is it an older model?&nbsp; Many readers that have been in use for several years can stop working.</LI> <LI>Have you had a recent software update on the device to which the reader is attached?</LI> <LI>Do you have a new device - cell phone, tablet, etc?&nbsp; There may be an incompatability between it and the reader.</LI> <LI>Are you getting an error message when attempting to read a card, or does nothing happen?&nbsp; Either way, may just need to clean the head on the reader.</LI> </UL> <P>More information and troubleshooting tips can be found by <A href="https://squareup.com/help/us/en/article/5203" target="_self">clicking here</A>.</P> <P>&nbsp;</P> <P>If nothing helps, you may need to replace the reader.&nbsp; You can order another reader from Square from <A href="https://squareup.com/shop/hardware/us/en" target="_self">this page</A> - just scroll down to get a choice of connectors depending on your device's input plug.</P> Mon, 24 Jun 2019 01:58:01 GMT https://community.squareup.com/t5/Payments-Troubleshooting/My-magstripe-reader-is-not-working/m-p/125977#M25857 GlassJudy 2019-06-24T01:58:01Z