thread Re: Can't download POS app from app store in Payments Troubleshooting

Can't download POS app from app store

mkepretzel — Sat, 20 Sep 2025 14:25:54 GMT

I get to the point where I've entered mt Apple ID, it shows me the done check screen and then I get kicked right back to the "GET" button. Doesn't even start downloading. Help?

Re: Can't download POS app from app store

ashc — Wed, 17 Jul 2019 19:20:26 GMT

Hey @mkepretzel! Welcome to the Community!

This sounds like more of an issue with the device itself. What kind of device is it?

And does it need an update?

Re: Can't download POS app from app store

mkepretzel — Thu, 18 Jul 2019 00:00:02 GMT

It’s a 6th generation iPad and that is current on software so I don’t think it’s that...

Re: Can't download POS app from app store

kellyj — Thu, 18 Jul 2019 13:19:50 GMT

@mkepretzel

Are you experiencing this issue downloading any other Applications from the Apple Store or is it only the Square App?

Silly question, but have you turned it off and back on since you have attempted to download it?

We're not having any specific reports of others experiencing this issue, so we'd probably want to have you reach out to Apple support as well to see if the problem is with the App Store.