thread Re: POS App losing wifi connection constantly in Payments Troubleshooting

POS App losing wifi connection constantly

cmusicshop — Sat, 20 Sep 2025 14:24:13 GMT

Before I had the regular problem of the POS app losing Bluetooth connection with my chip reader if the tablet went to sleep for a certain length of time. It seems like that has vastly improved but now the app regularly loses the wifi connection.

I get the red bar at the top saying to "restore internet" but the internet is fine. It is only when the tablet sleeps for a period. It has been like this for quite a while, I was hoping an update would fix it but it hasn't happened yet. My workaround is to close it, restart the POS as it opens and connects quicker than trying to get the app connected. Ideas?

Re: POS App losing wifi connection constantly

kellyj — Sun, 04 Aug 2019 20:39:39 GMT

@cmusicshop

Do any other applications have this issue or does it seem to be only the Square App?

Re: POS App losing wifi connection constantly

cmusicshop — Tue, 06 Aug 2019 14:06:49 GMT

Seems to only be the Square app. To be honest, I don't use the tablet for hardly anything other than Square POS but when I do I have no issues.

Re: POS App losing wifi connection constantly

kellyj — Tue, 06 Aug 2019 14:41:47 GMT

@cmusicshop

Good to know - would you mind uninstalling and reinstalling the app?

Sometimes a fresh install will do wonders.

Re: POS App losing wifi connection constantly

roseH1 — Tue, 06 Aug 2019 16:13:48 GMT

We found it best to just keep the iPad awake all the time.

Re: POS App losing wifi connection constantly

cmusicshop — Tue, 06 Aug 2019 18:45:06 GMT

I'll give that a shot

Re: POS App losing wifi connection constantly

cmusicshop — Tue, 06 Aug 2019 22:27:12 GMT

Nope, didn't help

Re: POS App losing wifi connection constantly

ashc — Wed, 07 Aug 2019 15:34:32 GMT

Hey @cmusicshop!

Stepping in for @kellyj here. Really sorry this is persisting for you. ☹️

Can you tell me more about what kind of tablet you're using and if the tablet itself might require an update?

Re: POS App losing wifi connection constantly

cmusicshop — Wed, 07 Aug 2019 16:17:57 GMT

Samsung Galaxy Tab 3 (10") and the tablet is up to date. Weird thing is overnight the tablet kept wifi but today after approx. 2 hours of non use it dropped it. I did find a power saving setting that may have affected Square POS so I will reply if the problem persists or is solved.

Re: POS App losing wifi connection constantly

ashc — Wed, 07 Aug 2019 16:24:12 GMT

@cmusicshop So I actually just looked up that tablet and it looks like the bluetooth reader shows as un-tested/not compatible with it. 😬

Here's the direct link: Here. So this would be why it works sometimes but is inconsistent and won't always stay connected.

When hardware is un-tested, we can't guarantee it will work at all times or at all.

You can continue using it if that power-saving issue helps with it working but just know if might not work consistently.

We're always trying to make more devices compatible and that's a pretty popular tablet so hopefully it'll be fully tested soon.

Re: POS App losing wifi connection constantly

bentwonk — Wed, 08 Jan 2020 09:37:57 GMT

I have been having the same problem since August.

Seems square have decide not to address it.

Means square cannot be thought of as a real POS solution, having to reboot the Square app when someone wants to pay is not viable.

Re: POS App losing wifi connection constantly

Joe — Wed, 08 Jan 2020 14:29:10 GMT

Hi there, @bentwonk. Thanks for adding your voice here and letting us know about this issue.

It is sometimes difficult for us to diagnose issues like this without being able to troubleshoot it 'hands-on.' To make sure a resolution is expedited for you, would you mind flagging this over to our Support Team? We should be able to take a deeper dive with you there.

We look forward to hearing from you!