thread Variation not appearing or can't be deleted? in Payments Troubleshooting

Variation not appearing or can't be deleted?

twentysixcafe — Sat, 20 Sep 2025 14:24:09 GMT

I have an item with a single variation that appears in my items list:

I'd like to remove this variation. When I click on the main item, the variation does not appear, and I have no way of removing the "Large" variation:

How can I remove the variation?

Re: Variation not appearing or can't be deleted?

kellyj — Mon, 05 Aug 2019 15:18:57 GMT

@twentysixcafe

We had our team look into this for you, and you should see they were able to resolve the issue on the 16oz Latte. In looking for the root cause of the issue, it was determined that the name of the variation was causing it to create a copy. By deleting the name and the price of the variation, it ceased to exist.

Normally our team would not make this change for you, but because it was an anomaly, they aren't able to put it back the way it was. In the case you see this again- deleting out the name of the variation and the price will make it disappear, and just add your price to the normal item.

Hope that helps.

Re: Variation not appearing or can't be deleted?

FrancisForge — Sun, 09 Oct 2022 01:09:16 GMT

This behavior is still happening, but the solution in the thread worked for me. Unfortunately, I created most of my item catalog by duplicating an item with the ghost variation, so I've got a lot of manual editing to do... But this solution still works for anybody else who runs into it! Thank you so much!