thread why is automatic payroll toggel button inactivated? in Payments Troubleshooting

why is automatic payroll toggel button inactivated?

EOF — Sat, 20 Sep 2025 14:20:19 GMT

When I go to "Time card" -->> Pay My Team, nothing happens. Cannot edit payroll dates.

The Automatic Payroll toggle is inactivated and it will not shift to activated.

Re: why is automatic payroll toggel button inactivated?

Tom — Wed, 28 Aug 2019 23:37:15 GMT

Hey @EOF, welcome to the Seller Community!

Thanks for flagging and sorry to hear about the trouble. I went to check and everything should be on the up-and-up. If you're still encountering this issue, I'd suggest getting in touch with an account specialist. In addition, I'll continue to investigate and return with more insight.

Re: why is automatic payroll toggel button inactivated?

Tom — Tue, 03 Sep 2019 17:57:12 GMT

Circling back here: I was able to touch base with our Payroll folks and the Automatic Payroll setting can only be enabled once you run one payroll manually. If this doesn't clear things up, please let our Customer Success team know. They'll be able to take a deeper dive into your settings and ensure this gets sorted out ASAP.