thread Error when logging into Weebly/Square- cannot contact support without being logged in in Payments Troubleshooting

Error when logging into Weebly/Square- cannot contact support without being logged in

ReginaClose — Sat, 20 Sep 2025 07:18:15 GMT

When attempting to log into my account, upon entering my email address, I get an "error occurred. please try again later".
I have been trying for 2 days.
This is not a password issue as I cannot even access the screen to enter the password. This happens immediately after entering my email address.
Any way to contact support? So far, all I'm finding is that I need to log in before I can contact support. It's a frustrating cycle.

Re: Error when logging into Weebly/Square- cannot contact support without being logged in

ReginaClose — Tue, 24 Sep 2024 13:02:48 GMT

Fun Fact: I was able to log in to leave this question with the same log in information I would use regularly. I just cannot log in through the main log in page which allows me access to update our website.

Re: Error when logging into Weebly/Square- cannot contact support without being logged in

Katie_SQ — Wed, 25 Sep 2024 06:53:41 GMT

Hi @ReginaClose, really sorry to hear about the issue you’re experiencing here.

To confirm, do you receive this same error message when you try and sign in on a different web browser? (E.g., Google Chrome, Mozilla Firefox, Safari). Do you sign in via the Square Dashboard (squareup.com) or Weebly.com?

Our Support Team is available by phone at 855-700-6000 between 6am-6pm, Pacific Time, Monday-Friday.

I’ll keep an eye out for your reply!

Re: Error when logging into Weebly/Square- cannot contact support without being logged in

l-i-l — Thu, 20 Mar 2025 16:56:11 GMT

I am experiencing the same problem, "error occured. please try again later" in both chrome and firefox, using the weebly site. When i downloaded the webly app, i also couldnt sign in, but was able to sign into square business app, any help would be greatly appreciated.

Re: Error when logging into Weebly/Square- cannot contact support without being logged in

JJ_ — Thu, 27 Mar 2025 23:34:17 GMT

Hello, @l-i-l

Have you tried logging in using an Incognito Window on Google Chrome? I wasn't able to find reports of account login issues.