thread Re: How do I reinsert the retainer clip for the Contactless and Chip Reader? in Payments Troubleshooting https://community.squareup.com/t5/Payments-Troubleshooting/How-do-I-reinsert-the-retainer-clip-for-the-Contactless-and-Chip/m-p/135725#M25047 <P>Thank you for your reply. The retainer clip won’t go in because the ribbon is curled inside that spot in the dock. Is the clip necessary? Is the dock going to work or should I request a new one?</P> Mon, 14 Oct 2019 01:47:37 GMT Thyh 2019-10-14T01:47:37Z How do I reinsert the retainer clip for the Contactless and Chip Reader? https://community.squareup.com/t5/Payments-Troubleshooting/How-do-I-reinsert-the-retainer-clip-for-the-Contactless-and-Chip/m-p/135583#M25045 <P><SPAN class="prokeys-snippet-text">[<EM>The title of this thread has been edited from the original:&nbsp;</EM><SPAN><EM>Reinserting retainer clip</EM>]</SPAN></SPAN></P> <P>&nbsp;</P> <P>I was able to take the retainer clip out and put the reader into the dock. Now I can’t get the retainer clip to go back in.&nbsp;</P> Sat, 20 Sep 2025 14:14:14 GMT https://community.squareup.com/t5/Payments-Troubleshooting/How-do-I-reinsert-the-retainer-clip-for-the-Contactless-and-Chip/m-p/135583#M25045 Thyh 2025-09-20T14:14:14Z Re: How do I reinsert the retainer clip for the Contactless and Chip Reader? https://community.squareup.com/t5/Payments-Troubleshooting/How-do-I-reinsert-the-retainer-clip-for-the-Contactless-and-Chip/m-p/135687#M25046 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/209838">@Thyh</a>!</P> <P>&nbsp;</P> <P>Sorry to hear that&nbsp;<span class="lia-unicode-emoji" title=":pensive_face:">😔</span></P> <P>&nbsp;</P> <P><STRONG><A href="https://www.youtube.com/watch?v=729_7hcIve0&amp;t=176s" target="_blank" rel="noopener">This is a video</A>&nbsp;</STRONG>that shows how to remove and reinsert the retainer clip for the Contactless and Chip Reader Dock. Please feel free to reply in this thread if you continue to have difficulties with this.&nbsp;</P> Sun, 13 Oct 2019 17:52:50 GMT https://community.squareup.com/t5/Payments-Troubleshooting/How-do-I-reinsert-the-retainer-clip-for-the-Contactless-and-Chip/m-p/135687#M25046 isabelle 2019-10-13T17:52:50Z Re: How do I reinsert the retainer clip for the Contactless and Chip Reader? https://community.squareup.com/t5/Payments-Troubleshooting/How-do-I-reinsert-the-retainer-clip-for-the-Contactless-and-Chip/m-p/135725#M25047 <P>Thank you for your reply. The retainer clip won’t go in because the ribbon is curled inside that spot in the dock. Is the clip necessary? Is the dock going to work or should I request a new one?</P> Mon, 14 Oct 2019 01:47:37 GMT https://community.squareup.com/t5/Payments-Troubleshooting/How-do-I-reinsert-the-retainer-clip-for-the-Contactless-and-Chip/m-p/135725#M25047 Thyh 2019-10-14T01:47:37Z Re: How do I reinsert the retainer clip for the Contactless and Chip Reader? https://community.squareup.com/t5/Payments-Troubleshooting/How-do-I-reinsert-the-retainer-clip-for-the-Contactless-and-Chip/m-p/135739#M25048 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/209838">@Thyh</a>!&nbsp;</P> <P>&nbsp;</P> <P>What is the ribbon from?</P> <P>&nbsp;</P> <P>The Contactless and Chip Reader along with the Dock <STRONG>do not require the retainer clip</STRONG> to function. It will still work without it!</P> Mon, 14 Oct 2019 14:37:16 GMT https://community.squareup.com/t5/Payments-Troubleshooting/How-do-I-reinsert-the-retainer-clip-for-the-Contactless-and-Chip/m-p/135739#M25048 isabelle 2019-10-14T14:37:16Z