thread Re: Anyone having problems staying logged into dashboard? in Payments Troubleshooting

Anyone having problems staying logged into dashboard?

FoxandLion — Sat, 20 Sep 2025 14:12:31 GMT

When I open the app to use the register it keeps displaying a Square advertising page. When I log in, it’s opening and going back to the advertisement.

Re: Anyone having problems staying logged into dashboard?

vinesandrushes — Fri, 25 Oct 2019 22:44:02 GMT

Having the same issue on all my iOS devices and calling into Square right now. Not a great time for an outage at the start of a busy night.

Re: Anyone having problems staying logged into dashboard?

greenbeans — Fri, 25 Oct 2019 22:49:50 GMT

Same issue here. I had to close my business until it is up. Not only can I not take credit cards, but my entire POS won't open or work. Cannot print tickets. All while I am getting notifications from the app literally at the same time notifying me of my rate increase that is an astronomically high increase for a cafe like mine. Kiss my grass square.

Re: Anyone having problems staying logged into dashboard?

tinafoundation — Fri, 25 Oct 2019 22:49:50 GMT

same, all of our iPads started doing it at exactly the same time.

Re: Anyone having problems staying logged into dashboard?

jasonbrumb — Fri, 25 Oct 2019 22:51:08 GMT

Yes, we are completely down here to in central Texas. cannot log into devices using devices codes or credentials. On hold with phone support now. Terrible thing right in the middle of a Friday night.

We need an update from the Square team immediately for a solution please.

Re: Anyone having problems staying logged into dashboard?

MAXSDELI — Fri, 25 Oct 2019 22:51:57 GMT

All of our Registers logged out and are displaying the login screen, we’ve tried logging in and it either crashes or gives us a black screen. @Howard , what’s up?

We are at the end of our day and we’re able to use a mobile device to run our totals but I’m concerned...

Re: Anyone having problems staying logged into dashboard?

filozof — Fri, 25 Oct 2019 22:52:09 GMT

yes having same problem on ipad and android device.

Re: Anyone having problems staying logged into dashboard?

digimobileus — Fri, 25 Oct 2019 22:52:37 GMT

Same issue here. App is kicking us from sign in, we reinstall app, turn off iPad. Same problem persist.

Re: Anyone having problems staying logged into dashboard?

moonstonepots — Fri, 25 Oct 2019 22:52:52 GMT

Yes!!! My iPad will kick me out as soon as I log in. My phone was fine though. Had to Bluetooth my card reader to my phone, then I could do my transaction. Right now my stand is connected, but I have a fully black screen. Tried to call but they’ve got phone issues as well. Not good. I’ll be busy tomorrow and I’m not in. Not sure how my help will deal with no iPad if it hasn’t been fixed.

Re: Anyone having problems staying logged into dashboard?

HPC_Shop — Fri, 25 Oct 2019 22:54:10 GMT

Yup, same here. It was working fine earlier today up until about 15-20 minutes ago. Looked like we had gotten logged out but when I tried to log back in it would either show an all black screen or kick us out and go back to the advertisement login screen.

app crashing

smdiscs — Fri, 25 Oct 2019 22:55:13 GMT

Todays update 10-25-19 has my app unable to open. It attempts to load and then crashes. I've uninstalled and reinstalled with no resolution. HELP I can't take payments!

Re: Anyone having problems staying logged into dashboard?

HauntedGame — Fri, 25 Oct 2019 22:56:18 GMT

Same here. Using an iPad with the Square Stand. The Square app allows me to log in, but then kicks me back to the login screen within a few seconds. iOS 10.3.3 Square 5.24

Re: Anyone having problems staying logged into dashboard?

moonstonepots — Fri, 25 Oct 2019 22:56:49 GMT

I’m wondering if it has anything to do with the wildfires in CA...not sure where the Square servers are located, but considering the wildfires...

Re: Anyone having problems staying logged into dashboard?

Prushly — Fri, 25 Oct 2019 23:00:39 GMT

We are completely down in Missouri as well. It lets us log in to the IPads then goes right back to the sign in screen. Called square support and gives a message that phones are down.

Re: Anyone having problems staying logged into dashboard?

HauntedGame — Fri, 25 Oct 2019 23:01:23 GMT

https://www.issquareup.com/

Point of Sale: Signed out automatically

InvestigatingOct 25, 15:54 PDTWe're investigating reports of some sellers being signed out when attempting to use Square Point of Sale. We'll be back with an update shortly.

Re: Anyone having problems staying logged into dashboard?

vinesandrushes — Fri, 25 Oct 2019 23:03:32 GMT

The Square Registers are continuing to operate without an issue which is our only saving grace right now.

Re: Anyone having problems staying logged into dashboard?

Dta — Fri, 25 Oct 2019 23:10:30 GMT

YES! We are out of business and yesterday scanners/cash drawers and printers went down in 3 of 4 stores for no known reason. We had to disconnect iPad and they weirdly they work again. I hope this is not how xmas will be . THEN YOU CAN'T CALL EITHER. This is a bad time square.

Re: Anyone having problems staying logged into dashboard?

PerksBeanery — Fri, 25 Oct 2019 23:11:19 GMT

I am having the same issue, cannot log in from any of my mobile devices using the app. The app logged me out from all devices at about 5:45 central time. I can however log into the web interface.

Point of Sale: Signed out automatically

ivammg — Fri, 25 Oct 2019 23:15:21 GMT

Hi today evening my square Point of Sale: Signed out automatically.

What to do?

I restarted but nothing works

Re: Anyone having problems staying logged into dashboard?

Lauri — Fri, 25 Oct 2019 23:19:14 GMT

I have been able to log in from my iPhone with the square POS app, and pair our chip reader to the phone to process cc. I hope this helps!