thread Re: How to cancel invoice reminders in Payments Troubleshooting

How to cancel invoice reminders?

Cahells — Sat, 20 Sep 2025 14:11:11 GMT

How do I cancel an invoice reminder. I do not want clients to keep receiving reminders.

thanks

Re: How to cancel invoice reminders

isabelle — Tue, 04 Feb 2020 17:33:40 GMT

Hey @Cahells!

Thanks for posting in the Seller Community.

Please take a look at these instructions to turn reminders on or off:

Visit Invoices in your online Square Dashboard and select the Invoice you’d like to edit.
Once editing the Invoice, scroll to the bottom under More Options and select Edit Reminders.

I hope this resolves your issue, please let me know if you have any additional questions by replying in this thread.

How do I stop an invoice reminder to a customer?

jude3 — Sat, 07 Dec 2019 15:59:27 GMT

The card swipe didn't take so I was sent to the manual card number key-in. Then the option for a receipt wasn't available so I sent her an invoice. Now she keeps getting reminders that she hasn't paid. How do I stop these emails to her?

Re: How do I stop an invoice reminder to a customer?

saltwatercrow — Sun, 08 Dec 2019 04:58:16 GMT

Hi Jude

I'm having the same problem. I had an invoice that wasn't paid so I had sent another to a different email. That invoice was paid. I've tried cancelling the original invoice and it continues

to send every day! If you find out can you let me know? I posted the same question.

Thank you

Tammy

Re: How do I stop an invoice reminder to a customer?

nika — Mon, 09 Dec 2019 16:00:07 GMT

Hi @jude3 and @saltwatercrow! 👋👋

I moved your questions to this relevant thread so you're able to see how you can edit your invoice reminder settings.

Re: How do I stop an invoice reminder to a customer?

saltwatercrow — Tue, 10 Dec 2019 00:30:01 GMT

Hi Nika

Yes I've done that a dozen times. The invoices keeps going out in email

Tammy

Re: How do I stop an invoice reminder to a customer?

Joe — Wed, 11 Dec 2019 23:02:47 GMT

Hey there, @saltwatercrow. Thanks for trying out those steps for us. To make sure this gets resolved quickly for you, we recommend reaching out to our Support Team. They should be able to troubleshoot reining in those Invoice reminders.

We will keep an eye out for your contact!

Re: How do I stop an invoice reminder to a customer?

saltwatercrow — Thu, 12 Dec 2019 00:02:17 GMT

Thank you Joe!

Tammy

How to cancel scheduled invoice reminders

Spectrumvillage — Mon, 03 Feb 2020 19:21:17 GMT

I had previously scheduled invoice reminders for a customer. They have not yet paid but, I would like to cancel the upcoming scheduled reminders. How do I go about doing this?

Thanks in advance

Re: How to cancel scheduled invoice reminders

nika — Tue, 04 Feb 2020 17:27:56 GMT

Hey there @Spectrumvillage. I moved your question here so you can check out @isabelle's post above that answers your question. 👍

How do I cancel recurring invoice that has been paid?

elleng — Wed, 05 Feb 2020 18:29:49 GMT

There are invoices that have been paid, but continue to recur and be sent out to clients. I want to cancel those recurring invoices but cannot do it. ANd, why is a paid invoice sent out to clients? Thanks.

Re: How do I cancel recurring invoice that has been paid?

Joe — Thu, 06 Feb 2020 16:00:41 GMT

Hi there, @elleng - thanks for reaching out! Yikes - so sorry to hear about the trouble. There have been some other reports of this as well, and I think we may be able to point you to some best practices.

I've merged your post with this existing thread of Seller's who were also having this problem, as well. I would check out Best Answer from Isabelle - it should get you where you need to be!

Let me know if that doesn't work!

Re: How to cancel invoice reminders

Venture405 — Fri, 04 Sep 2020 17:02:08 GMT

Is there a way to permanently turn invoice reminders off for all invoices or will I keep having to do it manually on every invoice I create?

I never want reminders sent automatically and sometimes I forget to change it manually on new invoices, and have to explain that to my customers every time it happens. I want to turn that feature off permanently.

Thanks

Re: How to cancel invoice reminders

Kassi_ — Sun, 06 Sep 2020 13:48:46 GMT

Hey there,@Venture405 -

Definitely - you can manually turn off the reminders through the Invoice Settings.

Go to your Dashboard > Invoices > Settings > Scroll down to Reminders and uncheck the box > Save.

Please let me know if you have any other questions.

How do I stop automatic sending email reminders to my clients

MDM46 — Wed, 25 Nov 2020 17:09:11 GMT

How do I enable to stop sending reminder bills?

How to stop automatic sending of reminders to clients

MDM46 — Wed, 25 Nov 2020 17:20:28 GMT

What do I need to do to stop automatically sending reminders to customers that their payment is “past due”.?

Re: How to stop automatic sending of reminders to clients

JustinC — Thu, 26 Nov 2020 17:13:41 GMT

Here ya go! 🙂 @MDM46

Re: How do I stop automatic sending email reminders to my clients

JustinC — Thu, 26 Nov 2020 19:00:10 GMT

For Invoices? I think you're in the wrong thread. I moved you to the right one. Check out the best answer above! @MDM46

Re: How to cancel invoice reminders

tspearman2886 — Sat, 20 Feb 2021 15:33:34 GMT

I recently sent an invoice using the pay schedule feature, but now I am unable to see the option for editing reminders as outlined. I do not want clients to keep getting reminders. Is there another way to edit this?

How do I edit or cancel invoice reminders?

scmc — Wed, 17 Mar 2021 13:27:42 GMT

I need to remove reminders from certain recurring invoices and the option to do so seems to have disappeared. I found a thread from 2019 explaining how to do so and the option is now gone if you follow those instructions. I know that I did it only about 2 months ago as well so it must be a recent glitch. Anyone out there having this same issue and is there a solution?