thread Re: Square Register Customer Facing Payment Animation in Payments Troubleshooting

Square Register Customer Facing Payment Animation

SJH — Sat, 20 Sep 2025 14:10:45 GMT

Is there any way to toggle off this new payment animation on the customer facing screen? It takes over the entire payment screen so customers can't see their total. We've already received a ton of questions about it, and it absolutely slows down service.

Thanks

Re: Square Register Customer Facing Payment Animation

nika — Tue, 05 Nov 2019 21:39:42 GMT

Hi @SJH,

Could you reply here with a screenshot/video of the payment animation you're referring to? I'm not familiar with it, and our Hardware team isn't quite sure either. If we can get a picture that would be super helpful.

I'll keep an eye out for your reply. Thanks in advance!

Re: Square Register Customer Facing Payment Animation

SJH — Wed, 06 Nov 2019 21:39:22 GMT

Hi @nika ,

Please see the video below. This animation started taking over the payment screen once the accept payment button is hit. At this point, most customers are familiar with how to pay on the register, and the feedback so far has been that most would rather see their totals while doing so.

Thanks!

Re: Square Register Customer Facing Payment Animation

HeatherM — Thu, 07 Nov 2019 14:12:49 GMT

Interestingly when I saw this on Tuesday I checked my customer display and it seemed OK with only the insert animation...

But now today when I checked to be sure something hadn't changed, I see this...

The first one was fine, but now customers don't see their total at all once the charge button is touched. And that is a problem.

NOTE that I see my display is remotely mounted and the one from the OP is mounted on the register.

Re: Square Register Customer Facing Payment Animation

nika — Thu, 07 Nov 2019 20:30:35 GMT

@SJH Weird... Thanks for sharing these images and the video. 🎬

I originally shared that video with our hardware specialists and they mentioned that they rolled out a test payment prompt (the new image that was unfamiliar to you.) They turned it off your account, but now it's strange that the total isn't appearing.

I thought we could figure it out here together, but this is looking like an issue where it would be best to give the team a call. They'll be able to do some digging on your account and see why that's happening.

Re: Square Register Customer Facing Payment Animation

MichiganFarmsta — Fri, 08 Nov 2019 20:39:40 GMT

Today my screen animation changed.

I agree with this post. The total needs to be on the payment screen! Removing the total only increased confusion.

The new animation may help customers insert the chip card better, but put the transaction total back on the screen.

Re: Square Register Customer Facing Payment Animation

nika — Fri, 08 Nov 2019 21:24:57 GMT

@MichiganFarmsta I can request to have our Hardware team revert your screen back to the original animation. Let me know if you'd like for me to do so!

Also @SJH yours should be back to the original view! If you reboot or re-login, the change will show.

Re: Square Register Customer Facing Payment Animation

MichiganFarmsta — Fri, 08 Nov 2019 21:28:03 GMT

It would be great if they can revert back to the original animation.

Re: Square Register Customer Facing Payment Animation

HeatherM — Fri, 08 Nov 2019 21:30:50 GMT

@nika could you do that for my account also?

I contacted support by email, but I haven't heard from them yet.

Thanks!

Re: Square Register Customer Facing Payment Animation

nika — Fri, 08 Nov 2019 21:40:03 GMT

Got you covered @HeatherM! And same goes for you @MichiganFarmsta. It should be disabled soon!

Re: Square Register Customer Facing Payment Animation

nika — Fri, 08 Nov 2019 22:12:14 GMT

@HeatherM and @MichiganFarmsta - You should be back to normal now! Go ahead and try a reboot or just log out and log back in. 😀

Re: Square Register Customer Facing Payment Animation

HeatherM — Fri, 08 Nov 2019 22:41:39 GMT

Yep, all is back to normal now.

Thank you again!

Customer Facing Display (Square Register) no longer showing total owed on charge

sammyg — Sat, 09 Nov 2019 18:03:33 GMT

Since the beginning of this week our customer facing display (on the Square Register) is no longer showing the total owed when you hit "charge." I'd like to get this behavior back, but I'm not seeing any settings for this.

It used to be that when you hit "CHARGE" on the Square Register the customer was prompted on the CFD over a blue screen to "Insert Chip, Swipe Chip..." and the total owed was shown. Now it's just a black screen with white text ("Insert Chip, Swipe Chip..."), but there is no total shown.

Several customers have complained that they no longer know what total they are inserting their cards for. How do I get the old behavior back?

Re: Customer Facing Display (Square Register) no longer showing total owed on charge

MichiganFarmsta — Sat, 09 Nov 2019 19:49:26 GMT

There was a thread on this yesterday. The folks at square did revert it back to what it was when asked.

Re: Customer Facing Display (Square Register) no longer showing total owed on charge

AshleyK — Mon, 11 Nov 2019 19:46:14 GMT

Hey, guys! @sammyg I have merged this thread with the one that @MichiganFarmsta mentioned before and have also put in a request to have your account reverted so the sale total shows on the customer display. Give it about 24 hours and then sign out/in of your Square Register and you should have everything back to normal! 🙂