thread Re: Why can't I login to my account? in Payments Troubleshooting

Why can't I login to my account?

Indyprime — Sat, 20 Sep 2025 14:10:37 GMT

[The title of this thread has been changed from "Login" to "Why can't I login to my account?"]

This app logged me out and then kept saying my password is wrong so I rest the password but it kept saying FOR your security you can not reset your password so I had to create another account 🤦🏿‍♂️ can anybody help me get back into my old account I just created yesterday?

Re: Why can't I login to my account?

ashc — Wed, 06 Nov 2019 13:22:24 GMT

Hey @Indyprime and welcome to the Community.

I'm sorry you're having such a hard time getting logged in!

The error you got about resetting your password is odd. Maybe it was too many attempts so it locked you out?

I'd recommend contacting our Support Team directly so that they can help you regain access to the old account.

I'm having trouble signing in. Square is not recognizing my sign in

PeggyDinVA — Thu, 30 Jan 2020 16:11:07 GMT

When I try to sign in it doesn't recognize my password. When I try to re-set my password, I get an email link that says "do you want to open or save login (180 bytes) from squareup.com". Any ideas?

Re: I'm having trouble signing in. Square is not recognizing my sign in

ashc — Thu, 30 Jan 2020 16:44:58 GMT

Hi @PeggyDinVA,

I merged your post to a relevant existing post about login issues.

I'd recommend doing a reset password link to your email if your password isn't working!