thread Re: How can I become verified to accept credit card payments it will not let me? in Payments Troubleshooting

Can't Activate My Account

Prospes — Sat, 20 Sep 2025 14:09:08 GMT

it showed "there was a problem activating your account" but didt tell me what the problem is.

What i can do for the next step?

Re: cant active my account

Joe — Thu, 14 Nov 2019 15:41:10 GMT

Hi there, @Prospes! So sorry for the trouble here.

If you are having trouble activating your account, we recommend trying out these troubleshooting steps. They should be able to resolve your issue of getting started.

If those don't work, please let us know! We are here to help.

Re: cant active my account

incorporentacar — Thu, 12 Dec 2019 00:38:04 GMT

I cant !!!

Re: cant active my account

isabelle — Thu, 12 Dec 2019 19:09:57 GMT

Hey @incorporentacar.

Sorry to hear you're having trouble activating your account.

Please take a look at @Joe's troubleshooting steps. I would also verify that you're in a country or location that we have card processing available. Take a look here to see where we have card processing.

I hope this information helps.

How can I become verified to accept credit card payments it will not let me?

kcrowe — Sat, 28 Dec 2019 00:59:00 GMT

I have tried multiple times to get my account verified but for some reason, nothing is working. Please help.

Re: How can I become verified to accept credit card payments it will not let me?

Roni256 — Sat, 28 Dec 2019 02:29:58 GMT

I am also experiencing the same issue.

Re: How can I become verified to accept credit card payments it will not let me?

Brewna77 — Sun, 29 Dec 2019 22:27:46 GMT

I’m having the same issue

Re: How can I become verified to accept credit card payments it will not let me?

JustinC — Sun, 29 Dec 2019 23:19:03 GMT

@kcrowe @Roni256 @Brewna77

Oh no, sorry you all are having issues signing up. Check out @Joe's post, as it has a link to help troubleshoot the activation process.

If you're still having issues, let us know.

Re: How can I become verified to accept credit card payments it will not let me?

spicelady2525 — Thu, 07 May 2020 23:14:04 GMT

how can i become verified to accept credit card payment

Re: How can I become verified to accept credit card payments it will not let me?

ashc — Fri, 08 May 2020 13:35:13 GMT

Hi @spicelady2525,

I'd recommend trying @Joe 's troubleshooting steps listed above.

Those typically help but if not there isn't much we can do to assist with the identity verification process.

Retry for vertification

Ivancardetail — Thu, 11 Jun 2020 03:17:35 GMT

So I put all my info correctly on the vertification and it was saying I typed in something wrong and failed my vertification.

Is there any way to try again?

Re: Retry for vertification

Joe — Thu, 11 Jun 2020 20:31:37 GMT

Hi there, @Ivancardetail - thanks for reaching out to us here on the Seller Community! So sorry for the trouble activating your account.

I've gone ahead and merged your post into an existing thread of Sellers who were also experiencing issues regarding activation. Take a look at this Best Answer for more details on how to troubleshoot.

Let me know if you have any clarifying questions!

Re: Can't Activate My Account

spa2020518 — Fri, 05 Mar 2021 17:16:55 GMT

I but the wrong address for my home address how do change so i can start taking payments

Re: Can't Activate My Account

nika — Fri, 05 Mar 2021 20:00:53 GMT

Hey @spa2020518!

You'll want to head to your Account & Settings tab in the Dashboard. Click Business > Locations and you can change it there.

Re: Can't Activate My Account

spa2020518 — Fri, 05 Mar 2021 23:55:40 GMT

Thank you

Re: cant active my account

vilmux — Thu, 18 Mar 2021 20:03:40 GMT

Hello, I was reading all responses to this issue - having trouble activating the account, and none of the answers solves our issue. We entered all information correctly, but it still cannot verify. Have done it twice, and it says there is a limited amount of tries, so we are worried to try again, without speaking to someone. Unfortunately, Square does not have a very good customer or customer to be support. When I call the number, it asks for the code, but then it turns out that the code is given only to the fully activated sellers, which I am not. What do we do in this situation? I emailed, waiting for the response now, I read this community thread, and writing here...Please help, and don't send us to troubleshoot page, as we checked that already, we ARE providing CORRECR info, but it is not working, and square does not support not fully activated sellers.? Thanks, Vilma

Re: cant active my account

Valentina — Sat, 20 Mar 2021 00:23:29 GMT

Hi hi @vilmux - sorry to see trouble has brought you to the Seller Community!

It sounds like you may have already seen this page, but it is the best resource for your situation. We recommend very closely reading through this page, and verifying the information input during signup before using it - this may mean contacting outside sources to ensure you are using the correct mailing address, etc.

Re: cant active my account

Ladyj0744 — Thu, 13 May 2021 17:13:48 GMT

the site squareup.com/activate is not working

How do I get my account reactivated?

I set up a new one but I can't change the email address

I thought that might work

HELP

Re: cant active my account

luvz2mix — Mon, 21 Jun 2021 19:36:24 GMT

my site seems to be published, but the "activate account" button just keeps taking me to the oops page. Also no taxes seem to be being added to my checkout anywhere. I dont know if these issues are related but I need help PLEASE.

P.S. also not sure why it published w/out the activate section allowing access

Re: Can't Activate My Account

luvz2mix — Mon, 21 Jun 2021 20:05:11 GMT

P.S. also not sure why it published w/out the activate section allowing access