thread Re: I have forgot my passcode. How do icieve a new one or delete it all together ? in Payments Troubleshooting

I have forgot my passcode. How do receive a new one or delete it all together ?

Colormekaren — Sat, 20 Sep 2025 14:08:53 GMT

How can I remove my passcode if I can't remember it?

Re: I have forgot my passcode. How do icieve a new one or delete it all together ?

isabelle — Thu, 22 Oct 2020 20:44:31 GMT

Thanks for posting in the Seller Community.

If you're referring to your 4-digit owner passcode, you can view and edit it from Account and Settings in your Online Dashboard.

I hope this helps. In the future, to remove passcodes from the Square app:

Tap the three horizontal lines to expose the navigation menu > Settings.
Tap Passcodes.
Turn Allow Team Passcode off.

Let me know if you have any questions about this.

How do I find a 4 digit code to get into my Square card reader

Pamrobinson — Sun, 15 Mar 2020 04:09:53 GMT

I am trying to figure out how to use my Square card reader but when I put the card reader in my phone, a screen comes up asking me to log in using a 4 digit code number. I don't recall getting a 4 digit code number when I first got my reader. Can someone please help me? I'm going to need this reader soon and I can't figure out how to use it. The instructions are so confusing.

Re: How do I find a 4 digit code to get into my Square card reader

JustinC — Mon, 16 Mar 2020 15:58:37 GMT

Grab your passcode from the Account and Settings tab of the Dashboard. If one is not visible, assign yourself one just for the sake of bypassing the passcode screen in the app.

Hop over to the app to punch in your passcode, then go to Settings > Passcodes to disable it. That way you wont be prompted to enter one going forward.

I merged you to this thread, as @isabelle's provides steps to assign yourself a passcode

Passcode forgot

angelglow31 — Fri, 19 Jun 2020 07:55:18 GMT

I have been away from square for a while because of covid 19 and now I can't access because I've forgotten the pass code

Re: Passcode forgot

sayra — Sat, 20 Jun 2020 15:46:51 GMT

Hello 👋@angelglow31.

Have you tried restting your password here. If you can no longer access your email address, please call our Customer Success Team so they can help you change your email address.

Let me know if you have any other questions.

Re: I have forgot my passcode. How do icieve a new one or delete it all together ?

labpaint — Thu, 22 Oct 2020 13:31:51 GMT

Need to know how to retrieve passcode

Re: I have forgot my passcode. How do icieve a new one or delete it all together ?

AdamB — Thu, 22 Oct 2020 19:36:49 GMT

Welcome to Seller Community, @labpaint.

Check out @isabelle's post above for instructions on how to view your pass code.

Re: Passcode forgot

DiamondMafia — Sun, 04 Apr 2021 16:24:01 GMT

I forget my passcode well actually I think they only showed it to me once and it happened so fast I didn't get to save it. Can someone please help me I put alot of time and soo much proud work I don't want my Merch line launch to be a flop
https://checkout.square.site/buy/CC35F2VDFMDL6NMBAEEGOQZJ

Re: Passcode forgot

JustinC — Sun, 04 Apr 2021 17:17:01 GMT

@DiamondMafia

Isabelle's got you covered on a similar thread. I merged your post to it!

Re: I have forgot my passcode. How do icieve a new one or delete it all together ?

debrad80 — Mon, 10 May 2021 21:10:05 GMT

I can't get to anything! The passcode key pad pops up!

Re: I have forgot my passcode. How do icieve a new one or delete it all together ?

Joe — Tue, 11 May 2021 11:46:24 GMT

Hi again, @debrad80 - just a quick note here to let you know I answered your duplicate question here on a separate thread you used. Feel free to take a look and let me know if you have any questions!

Re: I have forgot my passcode. How do icieve a new one or delete it all together ?

Rusty4 — Fri, 05 Nov 2021 03:02:56 GMT

my settings does not show team pass code

Re: I have forgot my passcode. How do icieve a new one or delete it all together ?

Rusty4 — Fri, 05 Nov 2021 03:25:40 GMT

How do I find my pass code?

There is no team.

Re: I have forgot my passcode. How do icieve a new one or delete it all together ?

Arie — Sun, 07 Nov 2021 05:30:19 GMT

Hi @Rusty4 - Welcome to The Seller Community, it's always nice to see a new face 😊

You can find your passcode under Account & Settings in your Dashboard. You can also turn off the passcode requirement in your app by heading to More > Settings > Security > toggle Passcodes off.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

Re: I have forgot my passcode. How do icieve a new one or delete it all together ?

Hbdno3 — Sun, 12 Dec 2021 20:04:05 GMT

The instructions to turn off the passcode isn't working. I went to settings and there isn't an option for passcode. I went to security and it ask for a passcode. I don't have a passcode and don't know how to turn it off.

Re: I have forgot my passcode. How do icieve a new one or delete it all together ?

Arie — Tue, 14 Dec 2021 00:05:24 GMT

Hey @Hbdno3c,

Sorry to hear about the trouble here! You might have set up a passcode inadvertently. Log in here to find your passcode.

Re: I have forgot my passcode. How do icieve a new one or delete it all together ?

Dwanda — Fri, 11 Feb 2022 17:48:55 GMT

I don't set a passcode up I cant log into anything without it asking for a passcode

Re: I have forgot my passcode. How do icieve a new one or delete it all together ?

Dwanda — Fri, 11 Feb 2022 17:50:28 GMT

I didn't set a passcode I can't log into anything without it asking for one

Re: I have forgot my passcode. How do icieve a new one or delete it all together ?

Ria — Sun, 13 Feb 2022 19:56:34 GMT

Hi @Dwanda - Welcome to The Seller Community, it's always nice to see a new face 😊

Due to the public nature of The Seller Community we are unable to access specific account details through The Community. For assistance with your passcode issue, Feel free to send send a message using this contact form. Our support team will be happy to assist in resolving the matter on your account.

Phone support is available Monday - Friday 6 AM - 6 PM PST. The telephone number is (855)700-6000.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨