thread Re: Linked square appointments with Google but business days/hours don’t match in Payments Troubleshooting

How can I adjust my Square Appointments open hours?

rbvision — Sat, 20 Sep 2025 14:08:31 GMT

I have changed my business hours under 'locations' and saved it. Then when I go to the calendar and to a specific week and click 'reset week to default' the hours it adjusts to are not the hours I have entered as my business hours.

I have tried to redo this several times and keep getting the same result. This has become very frustrating. Also, there are some days that show me as open from 3am when I have not set my hours for that time either. I wonder if there is a glitch.

The title of this post has been edited from the original: Problem with adjusting hours

Re: How can I adjust my Square Appointments open hours?

Valentina — Mon, 18 Oct 2021 23:42:01 GMT

Here's how you can edit your available hours for Square Appointments via your Square Dashboard:

1. Navigate to your calendar within Appointments, and click Edit Availability in the top right-hand corner.

2. Select either One-time change to make a change to a specific week, or Recurring schedule to make a change to your regular appointment hours.

3. Once you've made the desired changes, be sure to select the Done button to save!

If you have your Google Calendar synced with Square Appointments, both busy and free events will import from Google to Square Appointments. Because the busy events will block time on your Square Appointments calendar, this could affect your business hours.

Take a look at this article about syncing with Google Calendar - if this doesn't help clarify the funky hours, please call us so we can get you in touch with an Appointments specialist.

Re: Problem with adjusting hours

rbvision — Sun, 17 Nov 2019 15:42:29 GMT

Okay thanks, will check it out

Re: Problem with adjusting hours

fateandfurygame — Sun, 24 Nov 2019 16:28:19 GMT

None of this worked. it still shows the wrong hours. on my website and everywhere else with square

Re: Problem with adjusting hours

isabelle — Mon, 25 Nov 2019 21:25:47 GMT

Hey @fateandfurygame!

Okay, sorry to hear that @Valentina's suggestion didn't work. Please contact us as soon as you can so we can look into this and contact our Engineering Team if need be.

Re: Problem with adjusting hours

Shanmon614 — Wed, 18 Dec 2019 02:59:15 GMT

I had the same issue. You need to go under “staff” and set your hours there.

Re: Problem with adjusting hours

Shanmon614 — Wed, 18 Dec 2019 03:01:28 GMT

Go under STAFF and adjust your hours there.

Re: Problem with adjusting hours

inthemaking — Tue, 31 Dec 2019 22:47:15 GMT

I am having hour adjustment issues too. I've got them changed under location and don't see a 'staff' option, but it will not change on my website. Anybody have any luck?

Re: Problem with adjusting hours

Shanmon614 — Wed, 01 Jan 2020 14:27:20 GMT

Go to appointments on the main dashboard. Click on Staff and click on your name. It will open a window for you to adjust hours there.

Why aren’t my business hours changing?

MrsColeman — Thu, 22 Oct 2020 22:25:14 GMT

How can I get my business hours to stick? I’ve adjusted them and I put my cut off at 7pm and closed on specific date and my clients are still able to pick times past my closing hours, and set up on a date that should be closed

appointment availability

bodylanguageme — Wed, 19 Feb 2020 00:12:46 GMT

This reply was created from merging an existing thread: appointment availability

MY business is open till 9 pm. It shows that my last appointment availability is at 6 pm. How can I fix this?

Re: Why aren’t my business hours changing

AshleyK — Thu, 22 Oct 2020 22:25:36 GMT

Hey there! Thanks for posting! I want to make sure there isn't any confusion between setting up your business hours and your staff hours:

Business Hours control what is displayed at the top of your main booking site page and specify the hours of operation for your business. They can be set from your Location settings in your online Square Dashboard.

Staff Hours control when you are bookable by your clients. You can edit staff availability for individual staff members at anytime from the Staff page. You can also customize availability by staff member to make one-off changes to schedules on a weekly basis.

Note: Changes made to staff hours don’t affect your overall business hours. For example: Your business hours are set to 9:00 a.m. to 5:00 p.m. and you’d like to leave your mornings available for walk-in appointments. You would set your business hours to 9:00 a.m. to 5:00 p.m. (the hours of operation), and set your staff hours to 12:00 p.m. to 5:00 p.m. (the portion of the day that you accept appointments).

I believe this will help, but just make sure you are setting your hours in both fields and hitting save before continuing and your hours should change as you need them. Thank you!

Re: appointment availability

Valentina — Wed, 19 Feb 2020 00:12:00 GMT

Hi there @bodylanguageme - and welcome to the Seller Community 🎉

Looks like another seller asked a similar question yesterday, and @AshleyK explained it super well in her Best Answer. If you still have questions after taking a look here, please don't hesitate to reach out directly - we can connect you with a Square Appointments specialist if you need some one-on-one help!

Re: Why aren’t my business hours changing

MrsColeman — Wed, 19 Feb 2020 00:29:23 GMT

Thank you, I didn’t even realize the 2 options. Thanks to you I did get to fix my hours and have them reflect my actual work hours

How to change my hours in my schedule?!?

kellymaine — Fri, 21 Feb 2020 23:59:48 GMT

This reply was created from merging an existing thread: How to change my hours in my schedule?!?

Hello, I have changed my hours however they do NOT reflect on my online scheduling. Quite frustrating. Please help.

Re: How to change my hours in my schedule?!?

Valentina — Fri, 21 Feb 2020 23:59:02 GMT

Thanks for posting in the Seller Community, @kellymaine! 😊

I moved your post here, where @AshleyK outlined two different places where you're able to edit your hours - both your business hours, and your staff hours. This should help you clear things up for you! If you're still having troubles, please reach out so we can give you a hand.

Re: Problem with adjusting hours

tiller_robinson — Thu, 19 Mar 2020 18:28:38 GMT

Is there a way to make appointments to be scheduled every two hours? my appointments take two hours so scheduling them on the hour won't work.

Re: Problem with adjusting hours

ashc — Sat, 21 Mar 2020 12:50:44 GMT

Hey @tiller_robinson!

Have you tried changing the duration of the appointment in the settings?

Or adding some wrap up time after?

How to adjust Appointment Business Hours ?!

Silked_by_Abri — Fri, 21 Aug 2020 14:05:05 GMT

Hello, I am having trouble with my business hours. They’re set the same on all accounts. But when I use my link, I am available on days that are supposed to be closed.

Re: How to adjust Appointment Business Hours ?!

JustinC — Sat, 22 Aug 2020 17:58:35 GMT

Are you referring to your Appointments schedule?