thread Re: Unable to view all reports in Payments Troubleshooting

Unable to view all reports

BofBArtStudio — Sat, 20 Sep 2025 07:16:39 GMT

Some time in the past day or few, the ability to view all reports is restricted on Chrome on Android

Many times a day everyday I view the reports and I noticed today that I cannot scroll past the first three reports.

I can see and click on sales summary, sales trends and most of the link for payment methods report.

However scrolling below that has become restricted and it will not scroll.

Is this a bug that the developers are aware of?

Re: Unable to view all reports

Summer2024 — Tue, 08 Oct 2024 13:23:57 GMT

Hey @BofBArtStudio !

I have reached out to our engineering team. They want to know what type of device you are using and what software version it is currently running on. I'll watch out for your response.

Re: Unable to view all reports

BofBArtStudio — Wed, 09 Oct 2024 06:04:51 GMT

Hi @Summer2024

The information for my device is attached in the screenshot. Android running Chrome to view the dashboard and the reports.

That particular day that I posted this, I had closed my browser a couple times, logged out and logged back in a couple times, and nothing fixed the issue as you saw in the screenshot where I couldn't view all of the reports in the menu.

However, about a day and a half later, it was resolved and I'm not sure if it was something on my end or if you guys made an adjustment to something. Nonetheless it appears to be working properly now as shown in the attached screenshot. So I can't really explain why it was weird for a day and a half or so.

Re: Unable to view all reports

Summer2024 — Wed, 09 Oct 2024 12:12:24 GMT

@BofBArtStudio

Thanks for getting back to me. I really don't know why that would have been happening other than it was a glitch at that time. If it happens again, circle back here and I'll reach out to engineering again!