thread Re: Trouble linking debit card in Payments Troubleshooting

Trouble linking debit card

Mv1002 — Sat, 20 Sep 2025 14:06:28 GMT

Has anyone ever had trouble linking their chase debit card to their square account for an instant transfer?

Re: Trouble linking debit card

Joe — Sat, 23 Nov 2019 14:11:07 GMT

Hi there, @Mv1002. So sorry to hear about the trouble linking your Chase card.

Are you receiving any kind of specific error message when attempting to link? I would recommend trying these troubleshooting steps for adding your card for Instant Deposit.

Let me know if that works! I want to make sure this gets resolved for you quickly.

Re: Trouble linking debit card

Mv1002 — Sat, 23 Nov 2019 15:06:05 GMT

Yes, it’s telling me it doesn’t support my debit card. It says I should try using a different debit card but I don’t have a different one. I just didn’t know if it was just my card or if it was with all chase bank users.

Re: Trouble linking debit card

Joe — Sat, 23 Nov 2019 15:25:21 GMT

Ah, thanks for clarifying that for me @Mv1002.

We do see this issue from time to time. With Instant Deposit being a newer technology within the banking industry, there are some Debit Cards that prove to be unsupported to accept instant deposit.

Would you mind trying these troubleshooting steps? They should either be able to help resolve this for you, or at least give you some good ideas for next steps.

Let me know if you have any questions! I am here to help.

Re: Trouble linking debit card

meshelanna2 — Sat, 09 Jan 2021 00:52:12 GMT

My card will not connect, it keep saying error.

Re: Trouble linking debit card

nika — Sat, 09 Jan 2021 22:30:10 GMT

Hey @meshelanna2- Make sure you go through the troubleshooting steps that Joe listed above. If you're still having some trouble then you'll want to reach out to our Support Team.