thread Re: Square stuck on loading square terminal 0% in Payments Troubleshooting

Why won't my Square Terminal load?

Shawn73 — Sat, 20 Sep 2025 14:06:01 GMT

[The title of this thread has been edited from the original: Terminal will not load]

Trying to use my new terminal and it is saying failed to load this is day one for square. I am thinking i have made a mistake. Help

Re: Terminal will not load

isabelle — Sun, 24 Nov 2019 20:06:26 GMT

Hey @Shawn73!

Really sorry to hear that. If you've already looked at this troubleshooting article and are still having this issue, I would encourage you to give us a call. We have an entire team dedicated to supporting the Square Terminal, and they're available 24/7.

Let us know if you have any other questions. Here is how to contact us via phone.

Square stuck on loading square terminal 0%

ArdastraPhotos — Mon, 03 Feb 2020 13:47:33 GMT

Just purchased a square terminal yesterday. The setting up process works perfectly but when it’s time to sign in I only get the loading screen 0% process. I’ve rested the terminal 3 times so far and still the same issue. I’ve also try to create a new account to see if my account was the issue and still the same problem. This is my second time purchasing a square product and I’m always getting a faulty product that has issues.

It loops between this screen and the screen and your starting up screen

Re: Square stuck on loading square terminal 0%

Joe — Tue, 04 Feb 2020 15:38:59 GMT

Hi there, @ArdastraPhotos 👋 Thanks for reaching out to us here on the Seller Community. So sorry that you are experiencing this trouble with your Terminal right off the bat. We will get this solved for you!

I've gone ahead and merged your post with a separate thread of Sellers who also experienced this issue. Feel free to follow these troubleshooting steps above and it should resolve the issue for you.

Let me know if you have any questions! I will keep an eye out for your response.

Re: Square stuck on loading square terminal 0%

ArdastraPhotos — Thu, 06 Feb 2020 17:20:16 GMT

Still no feedback. I need to know if the item needs to return

Re: Square stuck on loading square terminal 0%

Valentina — Fri, 07 Feb 2020 00:43:47 GMT

We're sorry to hear you're continuing to run into this issue with your Square Terminal, @ArdastraPhotos. If you've already run through the troubleshooting steps linked in this thread, please give us a call.

As @isabelle mentioned above, we have a team dedicated to our Square Terminal, and they will definitely be able to work with you to figure out your next steps here.

Terminal stuck on software update

Ren-YEG — Sat, 14 Mar 2020 01:33:17 GMT

Hi There, my terminal is trying to install a software update but it seems to be stuck. The progress bar has not move in the last 2 and a half hours. Has anyone run into this issue and would you have a solution?

Re: Terminal stuck on software update

JustinC — Sun, 15 Mar 2020 15:22:50 GMT

Yikes, really sorry that your Terminal won't update. I'd force a factory reset to get things working again, then go back to the General > About Terminal Settings to retry updating.

Steps to perform a reset are included in the link @isabelle provided on this thread.

@Ren-YEG

Terminal Black Screening When We Hit The Charge Button

TallgrassMeat — Thu, 07 May 2020 21:51:37 GMT

The past two days, when we have an order entered at the terminal, the screen blacks out when we hit the charge button. Not every time, just a couple times a day. It comes back on quickly but the order is then blank and we have to start all over. We have tried restarting the terminal but it keeps happening. Anyone know what is going on? Or a good fix for this? Thanks in advance for any insight on this!

Re: Terminal Black Screening When We Hit The Charge Button

JustinC — Sat, 09 May 2020 19:47:12 GMT

Weird...sounds glitchy. My friend Isabelle can give you a hand on this thread I moved you to. Check out the troubleshooting link she included above.

@TallgrassMeat

Re: Terminal Black Screening When We Hit The Charge Button

VinylFlagSigns — Wed, 05 Aug 2020 23:51:07 GMT

We are having the same issue. Just bought the Square Terminal two days ago and it has crashes several times each day. We updated the software and it has a connection to the internet but will state that there is no internet connection and then ultimately go to a black screen.

Re: Terminal Black Screening When We Hit The Charge Button

VinylFlagSigns — Wed, 05 Aug 2020 23:52:36 GMT

I wanted to add that we have done everything on the troubleshooting list and nothing has worked.

Re: Terminal Black Screening When We Hit The Charge Button

Joe — Thu, 06 Aug 2020 11:48:42 GMT

Hi there, @VinylFlagSigns - thanks for reaching out here and letting us know. So sorry for the trouble with your Terminal!

If you've walked through the existing troubleshooting steps and are still experiencing issues, we would recommend reaching out to our Support Team as soon as possible. They can make sure this issue will get resolved.

We look forward to hearing from you!

Re: Square stuck on loading square terminal 0%

Akky2020 — Wed, 02 Sep 2020 06:58:50 GMT

Just recieved my new square terminal today and I have exactly the same problem. Requesting if a solution is available for this problem of terminal stuck on 0% loading and running in loops between the loading screen and square logo

Re: Square stuck on loading square terminal 0%

ashc — Wed, 02 Sep 2020 11:33:12 GMT

Hey @Akky2020,

Sorry you're experiencing this. I would take a look at @Joe's answer above and do the troubleshooting steps listed and contact our support team directly if those don't resolve it.

square reader frozen.

voodoo — Sun, 13 Sep 2020 18:00:31 GMT

My square terminal is totally frozen. Cannot turn off or restart.

Re: square reader frozen.

Joe — Mon, 14 Sep 2020 12:32:22 GMT

Hi there, @voodoo - thanks for reaching out to us here on the Seller Community! Happy to have you join us here.

So sorry to hear about the issues regarding your Square Terminal. Frustrating, indeed.

I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding troubleshooting the Square Terminal in this state. Take a look at this Best Answer for specific steps to get this resolved!

Let us know where you land. We want to make sure this gets taken care of for you!

Re: Why won't my Square Terminal load?

southernshoppe — Thu, 17 Jun 2021 18:36:15 GMT

my square terminal wont let me push buttons it just stays on the home screen. I was trying to check someone out and it was just frozen.

Re: Why won't my Square Terminal load?

nika — Fri, 18 Jun 2021 14:42:02 GMT

Sorry that happened @southernshoppe. Have you tried the troubleshooting steps that Joe listed above? If you did and you're still running into the same issue, go ahead and reach out to our CS team.

Re: Why won't my Square Terminal load?

southernshoppe — Fri, 18 Jun 2021 15:29:32 GMT

Yes thank you I found the answer and it’s working great