thread Re: Not accepting expiration date in Payments Troubleshooting

Why can't I enter the expiration date when manually entering a card?

Spider — Sat, 20 Sep 2025 14:05:21 GMT

[The title of this thread has been edited from the original: I am trying manually enter a credit card but it won’t allow me to enter the experation year]

Trying to enter a payment manually but when I get to the month and year it won’t allow me to the use in

Re: I am trying manually enter a credit card but it won’t allow me to enter the experation year

isabelle — Mon, 25 Nov 2019 21:30:46 GMT

Hey @Spider!

Thanks for posting in the Seller Community.

Are you receiving a specific error message when you try to manually enter this card?

Let me know so I can look into this further.

Re: Is there a maximum credit card expiration date that is accepted?

Rthdoyle — Sat, 01 Feb 2020 14:36:00 GMT

Just tried 01/22 Tw I’ll not take the 22. Turns red

Anyone else having trouble manually inputing expiration dates

Resistance2014 — Sat, 01 Feb 2020 21:57:46 GMT

[This reply was created from merging an existing thread: Anyone else having trouble manually inputing expiration dates]

Is anyone else having trouble manually inputing expiration dates? Whenever I try to manually input an expiration date that begins with 01 the app won't allow me to put in the year after the month.

Re: Anyone else having trouble manually inputing expiration dates

CandTStorage — Sat, 01 Feb 2020 15:52:14 GMT

I also am having the same issue, I have verified that I have an up to date app. Tried it on a different phone and still the same issue

Re: I am trying manually enter a credit card but it won’t allow me to enter the experation year

Rybrandd — Sat, 01 Feb 2020 17:51:56 GMT

Was there an answer to this? I’m having same issue. No error, just won’t enter. I need to put in 01/21, and 21 won’t go...but 33 will (as one example).

Re: I am trying manually enter a credit card but it won’t allow me to enter the experation year

Rockman2011 — Sat, 01 Feb 2020 18:14:41 GMT

Same issue here

Re: I am trying manually enter a credit card but it won’t allow me to enter the experation year

ashc — Sat, 01 Feb 2020 18:52:16 GMT

Hi @Rybrandd and @Rockman2011!

Our engineers are aware of this issue and they're currently working on a fix for it.

For now- you'll need to manually enter payments on the Virtual Terminal through the Dashboard instead of the app as a workaround.

Thank you for your patience as we work to fix this!

Manuel Credit Card Payment

brucescandy — Sat, 01 Feb 2020 21:58:18 GMT

[This reply was created from merging an existing thread: Manuel Credit Card Payment]

Trying to enter a credit card manually for a mail order, and when I try and enter the expiration date it will not allow me to use the number 2, if the number is in the credit card its fine but won't take it with the expiration date. Has anyone had this issue before and any idea how to fix it, its on all 5 of my square registers so i'm pretty sure its not the iPads themselves.

Re: Manuel Credit Card Payment

Silver302 — Sat, 01 Feb 2020 20:08:57 GMT

The same thing is happening to me on my iPhone. It will not allow me to enter the number 2 in the year.

Re: Manuel Credit Card Payment

brucescandy — Sat, 01 Feb 2020 21:27:15 GMT

yeah its super weird and have never had this problem, but super frustrating.

Re: Is there a maximum credit card expiration date that is accepted?

Valentina — Sat, 01 Feb 2020 21:41:21 GMT

Sorry for the troubles, @Rthdoyle - our engineers are aware of the expiration date issue and are currently working towards a resolution! I've moved your post to this thread where @ashc provided a workaround in the meantime.

Re: Anyone else having trouble manually inputing expiration dates

Valentina — Sat, 01 Feb 2020 21:52:27 GMT

I've moved your post to this thread where @ashc has addressed the troubles you're currently experiencing, @Resistance2014 and @CandTStorage. Please hold tight while our engineers look into this, and take a look at the workaround provided here in the meantime. Thank you for your patience!

Re: Manuel Credit Card Payment

Valentina — Sat, 01 Feb 2020 21:56:51 GMT

Sorry for the difficulties with this today, folks. Our engineering team has been made aware of this issue and is currently looking into it. We appreciate your patience, @brucescandy and @Silver302 - please take a look at the workaround provided in this thread by @ashc while we wait for a fix.

how do I add in a card with 2024 expiry

girl — Sun, 02 Feb 2020 01:51:01 GMT

This reply was created from merging an existing thread: how do I add in a card with 2024 expiry

I am adding a new card to the customer profile but can't get it to accept 2024. how do I key it in, tried 04 and 24

Re: how do I add in a card with 2024 expiry

Valentina — Sun, 02 Feb 2020 01:49:19 GMT

Sorry to hear about the difficulties, @girl. Our engineers have been made aware of this issue, and are currently working on a fix. In the meantime, I've moved your post to this thread where @ashc provided a workaround.

It won't let me enter the expiry date. It just stops after the month. Any idea why?

theartistgroupe — Sun, 02 Feb 2020 16:29:06 GMT

Thanks!!

Re: Is there a maximum credit card expiration date that is accepted?

theartistgroupe — Sun, 02 Feb 2020 16:34:20 GMT

I am having the same issue...would be nice if customer support were available 24 hours every day. I had my client check their cc company and we are both frustrated.

Re: Is there a maximum credit card expiration date that is accepted?

Kassi_ — Sun, 02 Feb 2020 18:37:12 GMT

Hey there @theartistgroupe -

Thank you for reaching out about your issue with Manual Payments.

We are currently experiencing issues with that form of payment. There is a workaround you can try to take the payment. You will want to use the Virtual Terminal on you Dashboard.

Keep an eye out on issquareup.com for updates while our engineers get this fixed.

Re: Why can't I enter the expiration date when manually entering a card?

isabelle — Tue, 04 Feb 2020 20:30:01 GMT

Hey all! 👋Good news - our engineering team was able to implement a fix for this issue. Please update the Square app on your device.

Let me know if you continue to have this issue by replying to me back in this thread. We want to make sure we get this resolved.