thread Re: square appointments is cancelling appointments in Payments Troubleshooting

square appointments is cancelling appointments

Chiot — Sat, 20 Sep 2025 14:04:39 GMT

Square appointments is cancelling customer appointments on its own.

Today, a customer received a message, stating her 2.30 pm appointment was cancelled.

Neither I nor the customer cancelled this appointment. I had the same problem with another scheduling program I used for nearly 10 years. I only left that program, trying to avoid this very problem.

With all the steps required to cancel an appointment, I thought this would not happen.

Anyone else have this problem? Obviously a huge problem.

Re: square appointments is cancelling appointments

nika — Thu, 28 Nov 2019 17:30:50 GMT

@Chiot That's really odd... I surfaced this with our Appointments team and they haven't heard of this happening either.

When you have a chance, could you please call the team? They can look into your account and check for any bugs that are occurring.

Sorry that you and your clients are dealing with this right now.

Re: square appointments is cancelling appointments

billiemomma — Tue, 26 Jul 2022 15:36:31 GMT

This same thing just happened to us with two different appointments... I know this is from a few years ago, but is there a new problem