https://community.squareup.com/t5/Payments-Troubleshooting/Can-t-get-a-sale/m-p/756610#M2399 <P><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/692534">@rmgconnections</a>&nbsp;,</P><P>Since you nor I know exactly what customers are entering or where for their payment information, this could be their issue.&nbsp; Meaning on my non Square site I would get customers calling to see why their CC keeps getting denied.&nbsp; Problem was they were entering their CC information into PayPal, which their CC was not attached to instead of into Paying by Credit Card field.&nbsp;&nbsp;</P><P>The best thing you can do here is go on your website and add an item to a cart to checkout your self.&nbsp; Do a small item because Square does not refund the Credit card processing fees for a refund.&nbsp; This will at least test to see if your online store is setup correctly and payments are not going through because of customer error.&nbsp; I did this when I setup my Square Site to test if my Class was working to accept payments.&nbsp;&nbsp;</P><P>You could also just call support ( their number is in my signature below) on Tuesday since today I am not sure if they are open since it is a Bank / Federal holiday today.</P> Mon, 14 Oct 2024 19:12:43 GMT Candlestore 2024-10-14T19:12:43Z https://community.squareup.com/t5/Payments-Troubleshooting/Can-t-get-a-sale/m-p/756446#M2398 <P>Customers can install all banking information but the transaction will not go through. I don't know if I set system up correctly to receive transactions. I need assistance please.</P> Sat, 20 Sep 2025 07:15:09 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Can-t-get-a-sale/m-p/756446#M2398 rmgconnections 2025-09-20T07:15:09Z https://community.squareup.com/t5/Payments-Troubleshooting/Can-t-get-a-sale/m-p/756610#M2399 <P><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/692534">@rmgconnections</a>&nbsp;,</P><P>Since you nor I know exactly what customers are entering or where for their payment information, this could be their issue.&nbsp; Meaning on my non Square site I would get customers calling to see why their CC keeps getting denied.&nbsp; Problem was they were entering their CC information into PayPal, which their CC was not attached to instead of into Paying by Credit Card field.&nbsp;&nbsp;</P><P>The best thing you can do here is go on your website and add an item to a cart to checkout your self.&nbsp; Do a small item because Square does not refund the Credit card processing fees for a refund.&nbsp; This will at least test to see if your online store is setup correctly and payments are not going through because of customer error.&nbsp; I did this when I setup my Square Site to test if my Class was working to accept payments.&nbsp;&nbsp;</P><P>You could also just call support ( their number is in my signature below) on Tuesday since today I am not sure if they are open since it is a Bank / Federal holiday today.</P> Mon, 14 Oct 2024 19:12:43 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Can-t-get-a-sale/m-p/756610#M2399 Candlestore 2024-10-14T19:12:43Z