thread Re: Error msg: "Couldn't pair. Check settings for this device and try again. in Payments Troubleshooting

Error msg: "Couldn't pair. Check settings for this device and try again.

CIMSPTO — Sat, 20 Sep 2025 14:02:55 GMT

Hi, Getting the error msg above. I have deleted and redownloaded square app on two different devices. When I try to connect via bluetooth, it recognizes square readers, but will not pair. It asks me to check settings? Please help!

Re: Error msg: "Couldn't pair. Check settings for this device and try again.

carolynamu — Tue, 03 Dec 2019 19:50:42 GMT

I don't know what type of device you are using but I also have been having this problem a lot lately. I have an Android phone. The last two times I did the following which worked. I rebooted the phone. Went to settings. Clicked on Bluetooth to bring up the additional settings. Checked the box that Make Phone Visible and the box to do this always. then Pushed the button on Square reader until it flashed orange. On the phone I then told it to search for devices. The phone then paired with the reader. When I went back to the Square app, it found the reader with no problem. I can't say if this will work for you.

Re: Error msg: "Couldn't pair. Check settings for this device and try again.

CIMSPTO — Tue, 03 Dec 2019 21:16:20 GMT

You are brilliant! It worked for me. Thank you for writing in!

Re: Error msg: "Couldn't pair. Check settings for this device and try again.

victoriouseyes — Sun, 02 Feb 2020 02:55:03 GMT

Just got a Google pixel and couldn't get it to sync, your suggestion worked thank you

Re: Error msg: "Couldn't pair. Check settings for this device and try again.

disneygator — Sat, 20 Nov 2021 22:49:35 GMT

I get this error at least once per day. I don’t know if it’s because other users are logged in to square in other devices? It usually resolves itself after some time. It is so frustrating.

Re: Error msg: "Couldn't pair. Check settings for this device and try again.

disneygator — Sat, 20 Nov 2021 22:52:24 GMT

Further.. if I hit try again it ends up adding it as many times. So it identifies duplicates it.

Re: Error msg: "Couldn't pair. Check settings for this device and try again.

JJ_ — Mon, 22 Nov 2021 20:55:15 GMT

Hey there @disneygator 👋

We recommend checking to make sure that both your app and your mobile device itself are up-to-date. If everything looks good there, you'll want to reach out.

If you haven't already, your best bet is to get in touch with us directly, so that a member of our Support team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.