thread How do I organize services into different categories for customers booking? in Payments Troubleshooting

Why are Variations missing from Appointments section?

HandsomeMuscle — Sat, 20 Sep 2025 14:02:50 GMT

Hi! So I have been adding "variations" in the appointments area but they are not all showing up when a client goes to book. I listed a service, and then added 4-5 variations they could choose. My body treatments basically go: good, better, best. So I added the variations and their prices, but when I go to book as if I were a client, 1 variation is ALWAYS missing even though I see it on my dashboard. What gives?

Re: Why are Variations missing from Appointments section?

HandsomeMuscle — Wed, 04 Dec 2019 19:41:10 GMT

OMG I figured it out. Even though the service didn't add more time to the appointment, if you dont add a time for the variation, it wont show. UGH. I am having a conversation with myself but on a chat board. Great.

Re: Why are Variations missing from Appointments section?

Helen — Wed, 04 Dec 2019 20:31:56 GMT

👋 @HandsomeMuscle You are not alone! I'm just running this by the Appointments team to see if this is expected behavior. I'll reply here again as soon as I can. Thanks for bringing this up!

Re: Why are Variations missing from Appointments section?

Helen — Fri, 06 Dec 2019 22:50:30 GMT

Hi again @HandsomeMuscle! It appears that this is expected behavior. But I agree that it would be great to include a note in your online Dashboard that you must add the time for a variation to appear on your Online Booking site. I'll share this with the Appointments team. Thank you!

How do I organize services into different categories for customers booking?

sdkocyla — Tue, 28 Jan 2020 22:33:24 GMT

I want the booking system to be easy for clients and offer a lot of different services, and different types within those services.

Example:

1. Lashes; Classic, hybrid, volume, etc.

2. Waxing: Brow, bikini, chest, etc.

3. Facials: Hydrating, Microderm, etc

ETC

Right now its all one long line of services (Not even in order) they have to hunt through to find the right one. Is there a way to organize the list for them to see everything in categories??

Thanks!!

Re: How do I organize services into different categories for customers booking?

AshleyK — Wed, 29 Jan 2020 22:39:24 GMT

Hey! Thanks so much for posting and welcome to the Seller Community! I have merged your post with an existing one that I think will answer your question. You will need to add variations to your services to have them appear in a different format.

Please let me know if you have any questions after reading the solution that @HandsomeMuscle posted about above. Thanks!! 🙂

Re: Why are Variations missing from Appointments section?

HandsomeMuscle — Wed, 13 Oct 2021 22:15:59 GMT

WHY! Why don’t we have the ability to list categories!? Like “facials” and then show only those items. Also, this new “upgraded booking site” is absolute trash. Useless. If I cared about the color and fonts, I wouldn’t be running a business. We need REAL abilities to customize our booking site