thread Re: transactions not updating inventory in Payments Troubleshooting

Why is my inventory not updating after transactions?

LLLWJ — Sat, 20 Sep 2025 14:01:47 GMT

[The title of this thread has been edited from the original: transactions not updating inventory]

Transactions are not accurately updating inventory.

Re: transactions not updating inventory

isabelle — Sun, 08 Dec 2019 21:38:35 GMT

Sorry to hear that. How are you taking these payments that aren't updating your inventory? Are they online payments or in-store payments using the app?

Are you making sure to utilize your Item Library in checkout rather than charging custom amounts?

Let me know, as I want to look into this for you.

Re: transactions not updating inventory

LLLWJ — Sun, 08 Dec 2019 21:45:19 GMT

Payments are either made via credit card or recorded as cash if paid via cash or Venmo.

I always use my Item library. If I need to make a new item I create it before processing the sale. These are items that aren’t updating with each sale.

Re: transactions not updating inventory

isabelle — Sun, 08 Dec 2019 23:02:39 GMT

Hey @LLWJ!

Thanks for that information.

Do you have inventory tracking enabled for all the new items that you create? Do you input a stock count?