https://community.squareup.com/t5/Payments-Troubleshooting/Contactless-reader-will-not-connect-to-my-device/m-p/143203#M23875 <P>Hi there, @90125 - so sorry to hear about the trouble, here. We really appreciate you flagging this over to us.</P> <P>&nbsp;</P> <P>And thanks for trying out those troubleshooting steps; they go a long way in helping us rule out a couple of different factors that may be causing the issue.</P> <P>&nbsp;</P> <P>Since you've tried most troubleshooting from our listed resources, would you mind reaching out to our <A href="http://squ.re/2tnoRAz" target="_blank">Customer Success</A> support team? They can help you through some next steps and assist with warranty protocol, if needed.</P> <P>&nbsp;</P> <P>We will keep an eye out for your contact!</P> Tue, 10 Dec 2019 18:51:11 GMT Joe 2019-12-10T18:51:11Z https://community.squareup.com/t5/Payments-Troubleshooting/Contactless-reader-will-not-connect-to-my-device/m-p/142984#M23874 <P>My contactless reader has worked fine paired to my android phone for 8 months. Suddenly it will not connect to my phone. Orange lights just keep flashing but it never connects. I have gone through multiple trouble shooting steps as recommended. I have made certain all necessary settings are on on my android. Have done hard reset on reader a few times. As stated, I have exhausted all possible recommendations on here. I am at the point where it must be that the Bluetooth in the reader must have stopped functioning. My phone is still pairing through my car Bluetooth so I am certain it is not my phone. I also made certain that the correct cereal number appears when the app is open. Please advise... Thank you!</P> Sat, 20 Sep 2025 14:01:21 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Contactless-reader-will-not-connect-to-my-device/m-p/142984#M23874 90125holdon 2025-09-20T14:01:21Z https://community.squareup.com/t5/Payments-Troubleshooting/Contactless-reader-will-not-connect-to-my-device/m-p/143203#M23875 <P>Hi there, @90125 - so sorry to hear about the trouble, here. We really appreciate you flagging this over to us.</P> <P>&nbsp;</P> <P>And thanks for trying out those troubleshooting steps; they go a long way in helping us rule out a couple of different factors that may be causing the issue.</P> <P>&nbsp;</P> <P>Since you've tried most troubleshooting from our listed resources, would you mind reaching out to our <A href="http://squ.re/2tnoRAz" target="_blank">Customer Success</A> support team? They can help you through some next steps and assist with warranty protocol, if needed.</P> <P>&nbsp;</P> <P>We will keep an eye out for your contact!</P> Tue, 10 Dec 2019 18:51:11 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Contactless-reader-will-not-connect-to-my-device/m-p/143203#M23875 Joe 2019-12-10T18:51:11Z