thread Re: New Buy One, Get One Feature Bugs in Payments Troubleshooting

New Buy One, Get One Feature Bugs

moosecat — Sat, 20 Sep 2025 14:00:48 GMT

Hello! I was very excited to see the new Buy One, Get One discount feature. It's a huge improvement on what we've had until now! However, in testing, I found a pretty big issue:

It's not always selecting the lowest priced item for the discount. I have set up a Buy 2 Get 1 Free in my Stickers & Prints category, like so:

On my app, I have added 6 items to the transaction from that category:

As you can see, it made one of the $4 and a $5 item free. However, I would expect that it should have made the two $4 items free?

Then, if I remove the $4 item it made free from the transaction, the remaining discount stays on the $5 item instead of moving to the other $4 item.

Unless I'm missing something, or the intent isn't what I thought it was, this DEFINITELY needs to be fixed before I can make good use of it. It looks like we can manually change which item the discount is applying to, but in a busy shop setting it's not something we should have to pay attention to. It needs to always choose the lowest price items.

Thanks!

Re: New Buy One, Get One Feature Bugs

nika — Mon, 16 Dec 2019 15:05:05 GMT

Hey @moosecat. Sorry for the delayed reply!

Thanks for bringing this up! Your BOGO should be discounting the cheapest items. I'm going to check in with our team and see if they can confirm that, and if they can give some us some insight.

I'll check back in with you once I know more!

Re: New Buy One, Get One Feature Bugs

Ramerk77 — Tue, 24 Nov 2020 13:35:33 GMT

I am having the same problem with a b2g1 sale. Has this been fixed

Re: New Buy One, Get One Feature Bugs

ashc — Tue, 24 Nov 2020 15:46:13 GMT

Hey @Ramerk77 and welcome to the Community.

You are talking about for POS right and not the Online Store?

Just wanting to make sure because discounts made in POS don't carry over to the Online Store.

Re: New Buy One, Get One Feature Bugs

Meow — Sun, 14 Mar 2021 01:27:02 GMT

@ashc, @nika - Have there been any updates to this bug? We're having the same issue and forced to do the same workaround as @moosecat on our POS system (NOT the online store).

We can't figure out the logic behind which item our discount "BOGO-free" is being applied to but simply put, it's not applying the discount against the lowest priced eligible items.

Re: New Buy One, Get One Feature Bugs

ashc — Sun, 14 Mar 2021 11:10:17 GMT

Heya @Meow and welcome to the Community.

I'm not aware of any kind of bug for this. It would be best to contact our direct CS team to see if there's a ticket filed and they can see if we can reproduce the issue with your account together.

You can reach them here.