thread Re: Contactless Chip Reader will not connect to iOS 13 in Payments Troubleshooting

Contactless Chip Reader will not connect to iOS 13

ConnieJo — Sat, 20 Sep 2025 13:57:13 GMT

I was told by support a couple months ago that this is a known issue and developers are working with Apple to get this issue resolved. The device will pair immediately with an Android device, but still refuses to be recognized by my iPhone, even after several additional iOS updates

There seems to be no official recognition anywhere by Apple or by Square that this is a known issue. Please provide some information about when we can expect this to be resolved, and please post an official thread somewhere recognizing this issue and giving all us frustrated users a place to track the progress of a fix!

Re: Contactless Chip Reader will not connect to iOS 13

ConnieJo — Sun, 29 Dec 2019 12:54:10 GMT

I previously had tried all the troubleshooting steps and nothing worked. Out of desperation I decided to try one more time. I deleted the square app, re-booted the iphone, then reinstalled the app. Now, the reader is connected. Will post an update if I experience more trouble.

Re: Contactless Chip Reader will not connect to iOS 13

Amazinghazels — Sat, 15 Aug 2020 17:16:14 GMT

I have installed 13.6.1 and none of my square readers are connecting.....virtually out of business this morning........totally unacceptable.

Re: Contactless Chip Reader will not connect to iOS 13

Alex_ — Sun, 16 Aug 2020 20:04:06 GMT

Hi @Amazinghazels,

So sorry to hear this. Have you tried reinstalling the app and manually resetting the reader by holding the button down for 20 seconds?

Re: Contactless Chip Reader will not connect to iOS 13

DragonOcarinas — Mon, 18 Oct 2021 02:51:40 GMT

I've tried that multiple times. I have 2 chip readers; neither work.

Re: Contactless Chip Reader will not connect to iOS 13

Arie — Tue, 19 Oct 2021 00:45:37 GMT

Hey @DragonOcarinas,

Thanks for writing back into the community, and sorry to hear you're still having trouble with your reader after going through the troubleshooting steps. It might be worth reaching out to our support team so we can take a closer look!

Re: Contactless Chip Reader will not connect to iOS 13

DragonOcarinas — Tue, 19 Oct 2021 01:04:35 GMT

I would, but I am LOCKED OUT of my account although I tried only two times to login, unsure if the password required was the email PW or the SQ pw. I even changed the PW, but am still locked out. Looking into Zettle.