thread Re: Recently Setup Recurring Donation - getting message "Sorry, Your Order Didn't Go Through&qu in Payments Troubleshooting

Recurring Donation Message - "Sorry Your Order Didn't Go Through" Error

C_Phibbs — Sat, 20 Sep 2025 06:36:13 GMT

The title of this thread has been edited by a Square Moderator from the original: Recently Setup Recurring Donation - getting message "Sorry, Your Order Didn't Go Through"

I recently setup a recurring monthly donation option on my square site - when testing it out, I receive a message thats says "Sorry, Your Order Didn't Go Through". I am able to successfully complete a one-time donation with no problem. It seems to be an issue with the recurring payment option. Can anyone help? Here's a link to the site - https://coltonballetcompany.square.site/

Re: Recently Setup Recurring Donation - getting message "Sorry, Your Order Didn't Go Through&qu

Sammie_C — Wed, 23 Jul 2025 20:26:06 GMT

Thank you for reaching out, @PSC_PSC! I see you are new to the Square Community too. Welcome!

Do you by chance have a screenshot or a photo of this error message you are seeing? As well as, is this message popping up once you try to submit the payment information?

I also see there are a few different donation options. Do you know if this issue is affecting all of the donation options?

I would be glad to take another look once I have those bits of information.