thread Event Type in Square Online Store - doesn't work with 10:00 AM to 12:00 PM in Payments Troubleshooting

Event Type in Square Online Store - doesn't work with 10:00 AM to 12:00 PM

portillahg — Sat, 20 Sep 2025 13:56:18 GMT

If I have an item of type Event in the Online Store that is a one day only event and starts at 10:00 AM and ends at 12:00 PM it is presented as a two day event on the web page.

Is this a bug?

thanks,

John

Re: Event Type in Square Online Store - doesn't work with 10:00 AM to 12:00 PM

portillahg — Tue, 07 Jan 2020 14:03:04 GMT

Bueller?

Re: Event Type in Square Online Store - doesn't work with 10:00 AM to 12:00 PM

Joe — Tue, 07 Jan 2020 14:23:33 GMT

Hi there, @portillahg! Thanks for asking your question here. Good to hear from you again!

Thanks also for your patience - per our Seller Community guidelines, it usually takes around 48 hours for our Team to respond to new threads. Thanks for hanging in tough!

This is an interesting one, for sure. Sorry this has given you so much trouble! Thanks for providing the screenshots - those are super helpful.

I see that on the first screen shot, the hours are listed correction (10am to 12pm). Concerning the 2nd photo, is the event auto-populating the 12am ending? 12am would of course push it two being a 2-day event; but I want to make sure I am understanding your issue correctly.

I will keep an eye out for your response!

Re: Event Type in Square Online Store - doesn't work with 10:00 AM to 12:00 PM

portillahg — Tue, 07 Jan 2020 14:30:55 GMT

No problem, just wanted to make sure I was in the "queue"...

The second photo is the "event auto-populating" the wrong time... I tried it with 12:30 and got the same results.

thanks,

John

Re: Event Type in Square Online Store - doesn't work with 10:00 AM to 12:00 PM

Joe — Thu, 09 Jan 2020 14:41:34 GMT

Thanks for clarifying that, @portillahg! I took a deeper look into this for you and I see the discrepancy as well. Very strange, indeed!

Would you mind flagging this over to our Support Team to troubleshoot this a bit more? This one may take a bit more of a 'hands-on' approach.

Re: Event Type in Square Online Store - doesn't work with 10:00 AM to 12:00 PM

portillahg — Thu, 09 Jan 2020 15:46:11 GMT

Thank you... I've sent them an e-mail.