thread Re: Purchased a printer driven cash drawer and will not open upon completing a cash sale. in Payments Troubleshooting

Purchased a printer driven cash drawer and will not open upon completing a cash sale.

Chesapeakecharn — Sat, 20 Sep 2025 07:13:54 GMT

Print-driven cash drawer will not open. Printer works fine, no test or cash transaction will make the drawer open automatically

Re: Purchased a printer driven cash drawer and will not open upon completing a cash sale.

Donnie-M — Thu, 24 Oct 2024 18:48:38 GMT

@Chesapeakecharn This may seem silly, but try switching the cord around that goes from the printer to the cash drawer. The cord is directional and if you plug the wrong end into the drawer and not the printer it will not work.

Re: Purchased a printer driven cash drawer and will not open upon completing a cash sale.

Summer2024 — Tue, 29 Oct 2024 15:05:43 GMT

Hey there, @Chesapeakecharn !

Was @Donnie-M solution able to work for you?

Re: Purchased a printer driven cash drawer and will not open upon completing a cash sale.

Chesapeakecharn — Wed, 30 Oct 2024 12:28:47 GMT

Thanks Donnie. That was it. Guess the 2 departments I spoke with at Square neglected to check this. All is working well now, Thank you

Re: Purchased a printer driven cash drawer and will not open upon completing a cash sale.

Chesapeakecharn — Wed, 30 Oct 2024 12:29:20 GMT

Yes. Thank you