thread notifications in Payments Troubleshooting

Why aren't my clients receiving Appointment reminder texts anymore?

MRSRLC3 — Sat, 20 Sep 2025 13:55:50 GMT

[The title of this thread has been edited from the original: Notifications]

Some of my clients have all of a sudden stopped receiving notifications

notifications

MRSRLC3 — Thu, 09 Jan 2020 03:42:57 GMT

Some of my clients have all of a sudden stopped receiving notifications

Re: Notifications

isabelle — Thu, 09 Jan 2020 17:32:20 GMT

Hey @MRSRLC3!

Thanks for posting in the Seller Community.

Just so I fully understand -- is this for Square Appointments? Your clients are no longer receiving reminder notifications?

Let me know.

Re: Notifications

MRSRLC3 — Thu, 09 Jan 2020 18:31:47 GMT

yes, text notifications on appointments. Some people are getting them and some are not. Some of my people have been with me for years and they just quit.

Re: Notifications

isabelle — Sun, 12 Jan 2020 19:20:25 GMT

Hey @MRSRLC3-

That's very unusual if they have received notifications via text in the past.

There's no known issue with Appointments and text reminders at this time, so the only thing I can think of is maybe the client opted out of receiving text messages at some point: SMS notifications for Square Appointments.

If you haven't already, I would encourage you to get in touch with our Customer Success team. They'll be able to take a deeper look into your account settings and further troubleshoot.

Apologies about this, but rest assured that our Square Appointments team will be able to get to the bottom of it. If they do find a resolution, feel free to post the solution back in this thread so that other sellers who may ever encounter this issue can take a look at it. Thank you.