thread Re: I havent had a deposit since December. Over 2k being held. in Payments Troubleshooting

I havent had a deposit since December. Over 2k being held.

Chh2 — Sat, 20 Sep 2025 13:55:26 GMT

I have used Square for years and have never had a problem. I am showing that I haven't received a deposit since Dec 20th. Inaccurate bank account information was added to my account without me doing so and I have over 2K in deposits that say they are "pending".

I have emails customer service amd am feeling very nervous.

Re: I havent had a deposit since December. Over 2k being held.

Joe — Fri, 10 Jan 2020 15:59:07 GMT

Hi there, @Chh2. Thanks for reaching out here.

I took a deeper look into this for you, and it looks like we did reach out to you recently to confirm some suspicious activity related to your account - and for security purposes, we have placed your account under the hold of our Account Services department.

Would you mind reaching out to our Support Team ? We will be able to take a deep dive with you there and help you get this resolved once we confirm identity.

We will keep an eye out for your contact!

Re: I havent had a deposit since December. Over 2k being held.

rkb1 — Tue, 03 Aug 2021 03:53:01 GMT

Joe, we have similar situation; However, the 'owner' on the account was an ex employee who no longer works. Your customer service will not talk to me. I don't mind opening a new account, but how will I recover funds ?

Re: I havent had a deposit since December. Over 2k being held.

JustinC — Tue, 03 Aug 2021 20:16:03 GMT

Yikes, sticky situation. Are you able to contact the ex employee and work with them for the sake of recovering those funds?

Not ideal, sorry about that. However, if their info was used to activate the account, they are considered the account owner and our Account Services Team will need to work with them directly.

@rkb1