thread Make location active in Payments Troubleshooting

Make location active

cleanzing — Sat, 20 Sep 2025 13:54:17 GMT

Customer attempted website purchase by credit card, which has always worked. The transaction failed. After investigating the dashboard, one of my two locations (the website) was marked "inactive". How do I reactivate a location?

Re: Make location active

AshleyK — Wed, 15 Jan 2020 17:50:12 GMT

Hey!! Welcome to the Seller Community! To reactivate your location, you will need to go to the Square Dashboard > Account & Settings > Locations > Filter for "All Locations" > Select your deleted location > Reactivate it. There are a lot of steps, so I'm gong to provide a few screenshots below.

When you reach Account & Settings > Locations, you will need to filter your locations from the top left of the screen next to the toolbar:

You can see which locations are active or inactive on the far right of the location description columns:

And finally, after you select your location (preferably the inactive one you wish to reactivate), you can reactivate (or deactivate if you so choose) it in the top right corner of the screen:

I hope this helps and please let me know if you have any other questions!!

Re: Make location active

RRH — Mon, 10 Feb 2020 21:37:37 GMT

When I am looking at this page in Safari there is no status indicator drop down, only the search bar.

Re: Make location active

ashc — Tue, 11 Feb 2020 14:10:34 GMT

Hey @RRH!

Are you on a computer or phone? You'll want to make sure you're on the full dashboard preferably from a computer or laptop and on a compatible browser such as Chrome or Firefox.

Safari doesn't work the best with our Dashboard sometimes unfortunately.

Re: Make location active

Kth — Mon, 02 Nov 2020 02:55:28 GMT

I am using Chrome and the "status" does not appear under locations. Only the search bar shows. All my locations have disappeared from my account. I think it may have to do with my monthly billing subscription renewing on the first of the month. But honestly I don't know the real issue. I need help so I can continue with business.

Re: Make location active

isabelle — Tue, 03 Nov 2020 14:49:43 GMT

Hey @Kth!

Thanks for posting in the Seller Community ☀️

Hmmm. Would you mind taking a look at my most recent post in this thread? It goes over why the status button may be missing. Please let me know if you continue to be unable to view deactivated locations (that have been confirmed as deactivated).

"Location selection" is missing from Create Item Labels screen

theoldtownshop — Tue, 19 Jan 2021 22:58:48 GMT

We are only able to create and print Item Labels from the PO. We used to be able to create and print labels from the Item Library. The issue is the "Location" selection is now missing from the "Create Labels" screen. Any ideas??

Re: "Location selection" is missing from Create Item Labels screen

AshleyK — Thu, 21 Jan 2021 14:19:04 GMT

Hi! I would double check that your location is active - it's almost always the reason they don't show up when creating an item. I've merged your post to an existing thread where I detail how to do this. Let me know if you have any other questions. 🙂