thread Sign out of App requires passcode in Payments Troubleshooting

Sign out of App requires passcode

Cb1957 — Sat, 20 Sep 2025 13:53:41 GMT

Hello,

I created a Team member account and assigned a passcode. When I try to log out of the Square account, it challenges me for the passcode, but does not accept the code entered. It will accept the passcode of the owner to sign out.

Thanks for your replies.

Re: Sign out of App requires passcode

JustinC — Sun, 19 Jan 2020 23:52:58 GMT

Hey @Cb1957 -

Unless you've enabled the permission Settings: Offline Payments, Instant Transfer, etc. under the Team member's role, they won't be able to sign out of the app with their pass-code. Only the owner's pass-code will bypass that restriction.

Re: Sign out of App requires passcode

Cb1957 — Mon, 20 Jan 2020 16:49:22 GMT

Hello JustinC,

Thanks for the info. It worked.

CB1957

Re: Sign out of App requires passcode

Jayraybrown — Sat, 15 May 2021 20:50:07 GMT

Hello, I am trying to turn off passcodes for all employee's and owner. How do I turne it off for an android iphone?

Re: Sign out of App requires passcode

Jayraybrown — Sat, 15 May 2021 20:57:36 GMT

In addition, I cannot get into any of the screens, and all the passcodes are not working.

Re: Sign out of App requires passcode

Joe — Mon, 17 May 2021 12:16:38 GMT

Hi there, @Jayraybrown - thanks for reaching out!

It sounds like you may be trying to make edits to your employee passcodes, but may not be able to if you are logged into an employee profile. Are you attempting to make edits from the main account holder login?

You can edit your main passcode for permission sets here.