thread Re: Update needed - customer display problems in Payments Troubleshooting

Update needed - customer display problems

Javascafe — Sat, 20 Sep 2025 13:52:48 GMT

Getting a "update needed" error on our Customer display screen but in settings says everything is up to date, with no option to update further. We've tried all square recommended troubleshooting. Printer works, so not the hub & error is displayed whether tethered or docked. Display works fine on our other register. And factory reset did nothing to help. We've talked to square support, to no avail, they recommended we replace the display - which we did only for the error to pop up again two days later.

Next step is to replace the whole register but it is less than a month old. Has anyone run into this problem & maybe have a little more insight on what might causing this. If only to avoid it happening the future?

Re: Update needed - customer display problems

Valentina — Sun, 26 Jan 2020 01:55:16 GMT

Hi @Javascafe - we're really sorry to hear about the troubles with your new Square Register!

I just wanted to reach out and make sure you were transferred to the correct team when you called in before you go about replacing the Register. We have a specialized hardware team that the Customer Success advocates can transfer you to when you call in - were you able to speak directly with that team when you called?

Re: Update needed - customer display problems

AmsterdamCo — Wed, 10 Nov 2021 19:17:38 GMT

Anymore more insight on this problem...we are now experiencing the same problem?

what did you end up doing?

Please advise.

Thanks

Re: Update needed - customer display problems

Valentina — Thu, 11 Nov 2021 22:07:11 GMT

Our Support team would be able to look into this with you, @AmsterdamCo.

When you have a moment, please reach out directly by logging into your Square account and heading here.