thread Re: Can't Connect to GiveWP - Again in Payments Troubleshooting

Can't Connect to GiveWP - Again

jboursaw — Sat, 20 Sep 2025 13:50:03 GMT

I'm having trouble connecting Square with my GiveWP plugin. Every few weeks, I seem to have to reboot my Square settings in the GiveWP plugin on my Wordpress site, but when I tried to do that today - and then click the "Connect to Square," nothing happens. It just sits there. Help!

Re: Can't Connect to GiveWP - Again

ashc — Fri, 07 Feb 2020 16:03:40 GMT

Hey @jboursaw!

You might have to reach out to Wordpress on this one.

We're not trained in how their API or websites work so we wouldn't have the answer into why this could be happening unfortunately. I also couldn't find any relevant threads to it within the Community already from other sellers. ☹️

Re: Can't Connect to GiveWP - Again

jboursaw — Fri, 07 Feb 2020 16:39:29 GMT

Thanks so much for the note and for seeking out other threads. I did reach out to both Square and GiveWP, and GiveWP gave me a workaround by using the Square API directly, which does not use a token and does not attempt to re-fire every week and should be stable. If anyone has the same issue, here is the note from GiveWP and the link for the API workaround. I followed the instructions and it seems to be working fine now.

From GiveWP:

Give Square sets a wp-cron that is supposed to fire weekly to renew the token at Square. If something is blocking wp-cron, it can cause that (the Square plugin to quit working). A more secure way to connect is to use the API key method. Our doc on connecting to Square has a section called "Connecting to Square with the API". Please go ahead and disconnect your current connection, then set it up again according to those specific instructions:

https://givewp.com/documentation/add-ons/square-gateway/

Re: Can't Connect to GiveWP - Again

ashc — Fri, 07 Feb 2020 16:42:30 GMT

@jboursaw Thank you so much for coming back with that workaround!

This will be super helpful for other sellers if they're having the same issue. You're awesome! 🏆

Re: Can't Connect to GiveWP - Again

jboursaw — Fri, 07 Feb 2020 16:45:31 GMT

Thank you and happy to help! It's so frustrating when you can't figure out a tech glitch (especially one that involves revenue coming in!), so hopefully it'll help others having the same issue.

Re: Can't Connect to GiveWP - Again

ashc — Fri, 07 Feb 2020 16:47:21 GMT

@jboursaw agreed! It's maddening sometimes.

I hope it will too. 🙂