thread Re: How can I take payments without having to manually enter card numbers in Payments Troubleshooting

My card reader isn't working - what do I do?

Nft — Sat, 20 Sep 2025 13:49:54 GMT

The title of this post has been edited from the original: Re: How can I take payments without having to manually enter card numbers

I have been having to enter manual transactions rather than insert card and hit the price. This takes longer and is inconvenient.

can you help? Do i need a new card reader. Is it my new phone iphone xr? Am i doing something wrong?

thanks,

nft

Re: How can I take payments without having to manually enter card numbers

Nft — Fri, 07 Feb 2020 14:45:55 GMT

I am having to manually enter payments even though my reader has worked in the past. It is more costly and takes more time. can you help me?

Re: How can I take payments without having to manually enter card numbers

Nft — Fri, 07 Feb 2020 14:46:49 GMT

YEs

Re: How can I take payments without having to manually enter card numbers

Valentina — Sat, 08 Feb 2020 01:27:17 GMT

Without being able to take a closer look at your account, it's difficult to know which troubleshooting steps may help. I'll go ahead and provide steps for each of the readers you may have, @Nft.

If you have the Square Reader for magstripe, please try running through these steps.

If you have the Square Reader for contactless and chip, take a look at these steps.

Please reach out directly to our Customer Success team if these troubleshooting steps don't get you where you need to be! They'll be able to work with you to make sure you're in a good place.